If people feel you are approachable then they will not hesitate to seek any clarification they may require on any communication and this in itself supports effective communication. Other means of supporting communication can be the utilisation of various forms and or arranging regular meetings (and minutes) with the concerned persons. Action Plans can sometimes be drawn up showing target completion dates and/or outcomes against each point being communicated. 1.3 Analyse the barriers and challenges to communication within own job role. There are numerous barriers and challenges that I have to consider when communicating with others.
In my job role as Deputy Manager I have to take into consideration our residents but their families, visitors, external healthcare professionals and other staff within the home. I ensure the communication needs of our residents are met by ensuring care plans are current, thoroughly reviewed and any changes are implemented and cascaded down to relevant staff members. In my position I use a lot of formal communication i.e. staff Supervisions, PDRs, team meetings, investigative interviews and handovers. I have to ensure that all important information is passed over in such a manner that I can evidence this has been done.
When communicating with service users, families and outside agency’s I use a wide range of communication methods including total communication aids to collate as much information as possible so that I can prepare the best care package for the individual and so the support team have all the information they need. This helps me keep up a good standard of communication skills and methods within my job role, this also enables me to keep up good positive rapports and relationships whilst building a trust with each individual that I work with. All though I use a range of communication methods I find that the most useful
3.2 – Identify the main points of agreed procedures for handling complaints. The complaints policy is a recorded and documented procedure that is available; the complaint is respected and listened to. Complaints are usually dealt with by members of staff including the manager if needed. Unit 2 – Principles of Personal Development in Adult Social Care Settings. 1.1 – Identify standards that influence the way adult social care job roles are carried out.
I have to utilise different skills when communicating with the different individuals for example- a member of staff may need to feel valued supported and understood , I may need to adapt the way I communicate to ensure them I understand. By having staff meetings, 1:1's with the staff to discuss any issues they have, discussed they work performance. This will hopefully help with their morale within work. When I am speaking with people I am the managing I need to know they understand my instructions, and understand that as their senior they have to do the duties that I request of them, this also has to be communicated to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding.
Agreed ways of working is referring to the staff following the company’s policies and procedures, and adhering to service user care plans and risk assessments. An agreed way of working is performing to the standard that was agreed at the time of employment. 2.3 Explain the importance of full up to date details of agreed ways of working The importance of full up to date agreed ways of working ensures that all staff and the employer have a set of policies and procedures that are regularly updated and adhered to to ensure a smooth service is delivered to all service users 3.1 Explain why it is important to work in
NVQ3 TASK B 206 Handout This handout has been designed to assist you during this staff induction, It should be used as a guideline, and read in conjunction with the rest of your induction folder contents. Agreed ways of working, means that this company, managers, colleagues and yourself, are bound to work to an agreed set of guidelines, policies, practices and procedures that have been prepared and designed to incorporate the whole company, and to bring consistency to the team as a whole. Limitations are set out within your job role description. Please identify these limitations, and ensure that you work within this role. Amongst the company's policies and procedures, you will find such guidelines, as 'equality and diversity'., and 'dealing with harassment and bullying at work' These policies exists to enable all employees to work cohesively.
These include written, verbal, gestures, body language, sign language, tone of voice and items such as picture cards. Communication can be done on a group basis, such as staff meeting or resident and relative meetings. It can also take place on a one to one basis, such as appraisals (manager to one member of staff) or team leader to GP (regarding medication queries or service users illness). All communication needs to be done in a professional and appropriate manner. All groups and individuals should be given the opportunity to have their say.
Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important. You are expected to communicate with clients, their families other members off staff and other professionals such as GPs and social workers. It is important to communicate effectively
Describe how the duty of care affects own work role I and my employers have a “Duty of Care” when delivering services to the individuals in our care. We must follow the General Social Care Council’s (GSCC) Codes of Practice, our organisational policies and procedures and also Legislations and Acts, all of which set out the standards i am to follow. The GSCC regulates and controls the training and conduct of care workers and their employers and has a code of conduct which each are expected to adhere to. The care worker should • Protect the rights and promote the interests of service users and carers • Strive to establish and maintain the trust and confidence of service users and carers • Promote the independence of service users whilst protecting them as far as possible from danger or harm • Respect the rights of service users whilst seeking to ensure that their behaviour does not harm themselves or other people • Uphold public trust and confidence in social care services • Be accountable for the quality of their work and take responsibility for maintaining and