H&S Care 501 Essay

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1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. There are a wide range of groups and individuals who I communicate with within my role at Epworth Grange. These include other home managers within MHA other members of the senior team, care staff, residents, domestics, healthcare professionals, visitors to the home, relatives, and also residents. I communicate with these people in many different ways in writing, verbally and also by listening. I have to utilise different skills when communicating with the different individuals for example- a member of staff may need to feel valued supported and understood , I may need to adapt the way I communicate to ensure them I understand. By having staff meetings, 1:1's with the staff to discuss any issues they have, discussed they work performance. This will hopefully help with their morale within work. When I am speaking with people I am the managing I need to know they understand my instructions, and understand that as their senior they have to do the duties that I request of them, this also has to be communicated to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding. It is also vital that I listen to their suggestions and ideas and act upon them if they are appropriate. 1.2 Explain how to support effective communication within own job role. Within the care setting I and other staff members use many methods to support effective communication. Communication books, handovers between every shift and also through shifts, monthly staff meetings, meetings with healthcare professionals such as

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