Communication is an essential tool in everyday living. I as a carer need to communicate with my colleagues and all the service users, so they can express their needs to me and I can help them in everyday life. 2. Explain how communication affects relationships in the work setting. Communication affects relationships in a work setting, if I communicate well with my colleagues building trust and understanding between us it makes it easier to get things done.
1.1) There are many reasons why people need to communicate especially in the health and social care setting. Communication is important to express needs for example expressing needs of the service in order to improve standards, to share ideas and information; to reassure; to express feelings of how a particular task went in the workplace; to build relationships with other colleagues; socialize; to ask questions to gain more information and to build on your knowledge base; and to share experiences giving time to reflect and possibly improve for the better of the service. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued, these are all communication methods that we use at Larks Leas. Communication is an essential tool a carer can use such as myself. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis.
N.V.Q. UNIT 501 1.1 There are several groups of individuals whose communication needs must be assessed as part of my role as care manager. There are the staff team that work for me and the residents who live in the Care Home I manage. Then there are the teams of health professionals who support us in varying roles i.e. C.P.N.’s O.T.’s, Psychiatrists etc… There are also individuals such as G.P’s, Dentists and family members for example who I have to communicate with.
Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message. Good communication in a work setting will make sure daily tasks run smoothly and successfully. 1.2 Explain how effective communication effects all aspects of working in an adult care setting. Communication is a two way process sending the right message that is also being correctly received and understood by the other people. It is essential that there is good and effective communication taking place within the work setting.
1.1 Identify different reasons why people communicate People use communication every day when working with other people, it is an essential tool to express needs and concerns; to share information and ask for advice; to give emotional support or to ask for reassurance; to express how you are feeling; to socialise and to build relationships. In a setting where elderly people are present communication is used to talk to service users about their needs and to liaise with other staff members regarding those needs. 1.2 Explain how effective communication affects all aspects of own work Effective communication in my job is important, as it makes sure all information passes between service users, colleagues and me is clear and concise; accurate and non-judgemental. It also reduces the chance of mistakes being made. If the communication between a service user/colleague and me is effective then this helps to build trust and improve the relationship.
As careers we complete communication books for each individual to keep all members of staff informed and aware of current situations. We also communicate to maintain and establish relationships with others, to share opinions, knowledge, emotions, to give encouragement and show others they are valued. The individuals will communicate with carers to express their needs and to ensure they are met. As a Carer I would also discuss the options and choices available to allow them an informed choice. 1.2: Explain how communication affects relationships in the work setting.
I communicate with every person i work with, although the most important is the communication between me and my clients. It’s important for me to communicate with them by discussing the options and choices available to them, that way i am able to give the best care possible to my clients due to knowing exactly how they want their care to be carried out, also being able to communicate in a way they can understand what is being carried out, and feel confident and comfortable around the carers. It is also very important for me to communicate with my supervisors and other colleges in team meetings, to discuss and share information with them about all aspects of the job. Importance of observing reactions of who you are communicating with. When talking to someone face-to-face, they don't always verbally say they understand or agree with what you are saying.
This is the reason why we do staff handover meetings at the beginning of each shift, because its an efficient way of getting information across. Which in turn allows the staff joining the shift some insight of what occurred during the earlier shift. Working as a care assistant at Lobswood House I discuss options and choices that are available to the individual to enable them to make informed decision in regards of their care. It helps promote their independence and boost their self-esteem. It is important that staff are able to communicate with the patient effectively, this in turn help promote a healthy relationship between staff and residents as well as improve the support that we offer residents.
If a service user feels they can trust me then any problems they may face can be shared and overcome in a professional way. It also affects me in the way that it helps me understand individual’s needs; if communication is successful between me and a colleague then they can give me clear instructions on a certain service users preferences allowing me to meet their needs. 1.3 Observing others reactions is of great importance in my work setting. If I am having a discussion with a service user about how they are feeling today and they tell you they are absolutely fine but avoid eye contact with you and look straight down at the floor then you are going to assume what they are telling you isn’t true. Another reason is if you are talking to a colleague who is normally bubbly and happy and their verbal communication with you i.e.
All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within an organization together. 1.2 Explain how to support effective communication within own job role Within my job role as a deputy Manager for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with resident’s families, carers,