Introduction to communication in health and social care or children's and young people. Outcome 1 (1-3) It is important to communicate in social care for different reasons. You communicate to portray your feelings, moods, emotions, opinions on a one to one basis with clients, making eye contact to ensure that the communication between you both will not be disrupted by each other not paying attention. But it is also important that information is recorded properly between staff and management to ensure that other employers are aware of the current needs of the client. You can communicate in many different ways; using communication books, handover with other staff, meetings etc.
Sometimes I have to organise M.D.T. meetings which may include large groups of people. This may well be health care professionals, residents, staff members, G.P’s, family and friends… anyone who’s is involved in the particular residents care. I will have to address the whole group of people and communicate in a way that everyone can comprehend. This may include spoke word, sign language, braille, hand outs, leaflets even pictures as an aid to communication.
It is important to find out and individuals’ communication and language needs, wishes and preferences as this can affect certain aspects of work. A resident may not understand what is being said to them as they may be deaf/hard of hearing, they may have dementia, may have only just woken up and not alert, they may speak a different language to ourselves. Knowing a residents communication and language needs, wishes and preferences can set up a good relationship. A range of communication methods may consist of: * Sign language - This can involve a mixture of shapes, orientation and movement of the hands, arms or body, and facial expressions.
Effective communication from others will ensure their preferences and needs are met. 1.3 It is important to observe an individual's expression and reactions when communicating with them so that I can gauge whether or not that person fully understand what I am saying. So if an individual looked confused then I would repeat and rephrase what I had just said. It's also important because not everyone can communicate verbally, they may speak a different language, lack in confidence or not be able to talk, by observing their reactions I could get the information I needed. Observing someone can give clues to anything that may be upsetting or worrying them, this could be noticed through a person's facial expressions
Unit4222-201 Introduction to communication in health and social care or children's and young people's settings (SHC 21) Different reasons people communicate. People communicate with others in many different ways, but the key aspect of communication is to express needs, share your ideas or information, you may need to reassure, express feeling and socialise with people. Other reasons why you may communicate are to instruct people, encourage others to do their goals or to share with others your experiences. How communication affects all aspects of my work. I communicate with every person i work with, although the most important is the communication between me and my clients.
Tell-tale signs of someone not listening or understanding are their facial expressions; eye contact; gestures; silence; tone and pitch. There may be times when somebody has communication barriers and this can lead to time being
A111 observing others is important as 1) It gives you an idea of what they may or may not be thinking and if they are interested in the subject matter 2) The person you are talking to may not be able to express themselves or communicate with you due to deafness or other physical problems A1V a) communication and language needs It is important to find out about other peoples needs as they may have difficulty understanding your language or they might be deaf. b) wishes and preferences. Everyone is an individual with different needs, by knowing their wishes and preferences you are then able to give them a more personalised care and a person centred approach to their care. Av a) Colleges Good communication allows the information about residents to be transferred without mistakes or information being lost in translation therefore allowing the care to be given correctly and appropriately b) Individuals using the services and carers Good communication allows the residents to get to know the cares therefore allowing care to be given and their care needs are met, also the residents feel
1.1 Identify the different reasons people communicate • Communication is an essential tool a carer can use to meet the needs of clients. It is a basic requirement for a Carer to communicate with individuals/ Clients and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Some people have communication difficulties, people with Autism, dementia or people who are physically unable to speak. In order to support individuals with communication difficulties their needs, need to be understood of the difficulties they face. It is really important to recognize that people are individuals. The way you communicate with mrs a will be different from the way you communicate with Mrs B.
We must treat every individual the same regardless of any medical conditions, religions, culture and life style and deserves the same care and respect. Critically review approaches to person-centred practice:- Review approaches to person centred practice, some individuals may have difficulty in communication whether it is down to their mental capacity, illness, and culture. You may need to have a translator, sign cards, brail, and sign language. It can take all different approaches to be able to have a person centred approach with that individual. We need to do an assessment so we are able to meet every single aspect of their daily living so we can deliver a person centred approach to them on a daily basis.