Unit 1 – Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings.
1.1 – Define the term ‘Duty of Care’.
A moral or legal obligation to ensure the safety or well-being of others.
1.2 – Describe how the duty of care affects your own work role.
The duty of care in my work role is based around looking after the residents in our care and maintaining their safety and dignity.
2.1 – Describe dilemmas that may arise between the duty of care and an individual’s rights.
Sometimes an individual may want to do something that could be a risk to their health and safety. As carer’s we must respect the individuals rights and choices while at the same time keeping them safe.
2.2 – Explain where to get additional support and advice about how to resolve such matters.
To get additional support and guidance on conflicts and dilemmas would be to talk to your manager or outside agencies, the internet or other members of staff at your workplace.
3.1 – Describe how to respond to complaints.
Complaints must be handled seriously and professionally, all complaints are investigated and appropriate action is taken on any concerns that are raised.
3.2 – Identify the main points of agreed procedures for handling complaints.
The complaints policy is a recorded and documented procedure that is available; the complaint is respected and listened to. Complaints are usually dealt with by members of staff including the manager if needed.
Unit 2 – Principles of Personal Development in Adult Social Care Settings.
1.1 – Identify standards that influence the way adult social care job roles are carried out.
The main standards that influence the way adult social care job roles are carried out are legislations which are relevant to these services. They make up ‘standards’ to follow for good practice in your work setting and include; Care Standards Act 2000, Health and Safety Work Act 1974, Manual Handling Operations Regulations Act 1992 and Codes...