Level 2 Diploma in Health and Social Care Unit 4: Shc 24 Introduction to Duty of Care

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Question 1: What is meant by the term ‘duty of care’? Health and social care organisations have what is called a duty of care towards the people they look after. That means that they must do everything they can to keep the people in their care safe from harm. It is not only the care establishment that needs to prioritise the safety, welfare and interests of the people using its services, but also the care workers of the establishment. My employer also has a duty of care for staff members, to ensure that working conditions are safe, and suitable to deliver the service. SHC 24 – 1.1 Question 2: Describe how duty of care affects your own role. Give examples where possible. Duty of care affects my own role by: - first of all make sure I have all trainings done and I am prepared to do my job - my induction is done- - I have to make sure that individuals are safe and I do the best I can for them - I have to follow instructions and procedures - I have to use proper equipment. - keep the high standard of hygiene etc. - protect individuals from dangerous situation or people who wants to harm them Question 3: Find your care setting’s complaints policy and answer the following questions: 1. What are the procedures in a complaint being dealt with We have to report to the manager straight away and if necessary not to get involved because sometimes can make things worse. If I can deal with the complaint I will do it but I will write everythig down 2. What is your role in responding to a complaint? The best way to respond to a complaint is first of all to listen carefully to complaint and then report it straight away or to the senior care in charge or to the other member of the staff on duty. Make sure to let know the person who is complaining what is done. Sometimes we have to write everything on

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