Duty Of Care In Social Care

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The term ‘duty of care’. It is an obligation of everyone working in the social care sector to have a duty of care. When working with vulnerable individuals it means to act in a way that ensures they do not come to harm, as a result of the care I give or not give or what I failed to do. I am expected to act in a way that puts the clients first; their needs and their safety are of paramount importance. By following the codes of practice for social care workers and the company policy, the care worker should act in a way that promotes their independence but at the same time keeps them safe. It is the law that I act in a way that is in the best interests of the clients I work but this also extends to their families and my colleagues within…show more content…
He has right to take or refuse, but my duty of care overrides that right that I have to explain to the individual the consequences of the choice and why I should bring this to the attention of medical professional for the individual’s well-being. Another dilemma could be the individual is refusing to eat healthy as advised and written in the care plan, but prefer to be served with junk food that will negatively affect his or her health. Another potential dilemma could be the individual is using illicit substances that will put them and others at risk of harm, opposing that choice will be denying them their freedom and rights, but at the same time allowing them to continue without alerting the appropriate authority will be failing in the duty to safeguard them from harm. The individual may be giving money to others and as a carer you have concern they are being exploited financially and therefore want to intervene, but the client insists she wants to give the money to her friend and knows what she is…show more content…
Emphasise and encourage the person to complain and explain the procedure and the response times expected. Discuss with them confidentiality and that it is their decision how much they want to be shared. For example, do they want the person named that was causing a disturbance and approached for their comments or not, or maybe just recorded for future use if an issue arises again. The main points of agreed procedures for handling complaints: • All new clients are given a leaflet setting out the procedure for making complaints and encouraged to do so if the need arises • 1. Informal complaints. These are reported in person by speaking with the care worker or phone the manager and this will treated immediately, • 2. Formal Complaint: If client is not satisfied, they should put the complaint in writing and this will be dealt with by a management 3. Appeals This will escalate the complaint to the Director of Organisation for a full investigation within one week 4. This last stage will go to the board who will acknowledge the appeal and must set up a panel to investigate the

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