1.1 UNDERSTAND THE PURPOSE AND BENEFITS OF RESPECTING AND SUPORTING OTHER PEOPLE AT WORK. Through respecting and supporting other colleagues, it will benefit both yourself and work colleagues. For instance, it will allow both parties to learn, improve and progress further with their understanding of the position. Working in a team environment means that you have the opportunity to get involved and contribute to those around you, thus improving the standard of work produced. This will be due to the learning involved from working with others.
We all also need to do develop and maintain positive working relationships with colleagues and professionals who have contact with the service that you are a part of. We need communicate so we can share information with people who are using the services so they can provide and receive information. People who are using the service need to communication as they need to express the way that they are feeling, if they have any thoughts and ideas they will be able to express that, we need to maintain good working relationships with our colleagues as we will needs to share and receive information with them and knowing what support is needed if there is any. A client who is using the service will need to be able to communicate somehow to express if there is anything wrong with them or another client who is using the service. If there is a client who attends a day centre and a incident has happened at home the day centre will need to be informed of this.
Individuals also communicate to express their needs and preferences and to ensure they are met. Discussing the options and choices available to the individual, allows them an informed choice with regards to their care. Communication is all about expressing needs, to share ideas and information, to reassure, to express feelings, to building relationships, socialise, to ask questions and to share experiences. 1.2 An explanation of how communication affects relationships in the work setting Communication is vital to bring about positive relationships at work. When working in a team environment, you need to be a team player and offer information and knowledge whenever possible, get along with several members of staff and show respect.
Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message. Good communication in a work setting will make sure daily tasks run smoothly and successfully. 1.2 Explain how effective communication effects all aspects of working in an adult care setting. Communication is a two way process sending the right message that is also being correctly received and understood by the other people. It is essential that there is good and effective communication taking place within the work setting.
A service user can either gain the trust and understanding from the care worker and therefore communicate with ease. If there is good communication between staff it motivates a better working relationship and makes sure that all tasks are met to a high level of standard. If there is poor communication in a care setting then how would the care workers be able to understand an individuals needs and wants, e.g. Good communication amongst staff and service
1.1 Being able to communicate well helps in forming effective relationships. Good reasons for good communication are valuable to promote relationships and offer support, arrangements for regular contact helps build up a mutual system of support. This enables you to maintain relationships, getting to know people to help build on trust and understanding. To exchange information is important for all parties to gain knowledge for any important reasons such as medical, behavioural, contact details etc. to be able to liase and negotiate with others enables a communication that can be used for all reasons and all parties, being able to pass on information to every agency involved in a full and precise manner.
• Social - To be able to form positive relationships. • Emotional - To be loved and accepted. • Meeting personal potential - To be able to achieve and develop to full potential. 1.2 Explain how effective communication affects all aspects of own work: In relationships, the building of trust and understanding between people makes it easier to get things done. If I work as part of a team, I will need to work alongside colleagues and share a workload.
If you communicate effectively in your work it makes sharing information with your colleagues and clients clearer, easier, more concise, accurate and informative. It also encourages a more harmonious working environment and reduces the chance of mistakes being made or things being missed. As well as this, it also means that all workers are aware of and following the same procedures therefore providing consistency for their clients. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is extremely important to observe a person’s reactions so that you can gauge how they might be feeling about the information that you are giving them, or the way that you are delivering that information. Sometimes a person’s reactions can be an indicator of how well they have understood what you have said to them, or whether they agree with you.
Two – way communication is required to form relationships and establish the boundaries . 4.Getting to know each other. Getting to know people by listening and talking to them enable to develop an understanding which will lead to stronger relationship in longer term. Explain how effective communication can affect relationships in an adult social care setting between: Colleagues and other professionals: Effective communication in an adult social care setting between colleges and other professional is very important and have significant affect on service providing by them. Effective communication helps correctly exchanging information, develop understanding of the needs of an individual, Also forming a good working relationship and working partnership with benefits for everyone, especially individuals using the service.
Positive communication skills such as listening, open-ended questions and using calm and polite tone of voice enable individual in the work place to be united, which will maintain a good working relationship between people in the work setting. Team work is essential in the work place therefore effective communication help form close relationship with work colleague in order for the task the been carried out is done properly and effectively. 2.2 factors to consider when promoting communication The factors to consider when promoting effective communication are as follows: • Verbal communication: the tone the volume of your voice would need to be appropriate to suit individual situations. Also the speed at which you talk is a factor. For example for residents that have problems with hearing I have to make sure I speak clearly and slowly to make sure they are able to hear correctly.