Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
People usually feel satisfied when they communicate well with individuals. Good communication enables individuals needs to be met and for care and support workers to feel, they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust. It is essential that the individuals you support trust you as you are working very closely with them to improve their lives and if you are providing personal care, you will be carrying out intimate tasks. Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children.
This is verbal or spoken communication. For example a conversation between a group of people that include spoken words. Another example would be between a doctor and a patient. However, you need to use verbal communication effectively so someone can understand what you're saying. Ways to do this are: Clear speech - This means you need to make sure that all words are pronounced correctly and that you sound the ends of words.
Understand why effective communication is important in the work settings Identify the different reasons people communicate:- • to express needs and wishes • to share ideas and information • to reassure • to express feelings and/or concerns • to build relationships and socialise • to ask questions • to share experiences Explain how to establish the communication and language needs wishes and preferences of individuals:- Communication in the work setting can lead to a number of things including a sense of anxiety or avoid being isolation. When you are working in a team and especially if it is in a company, you need to be a good team player and to get along with all members of clients no matter whether you like or not, If you don't communicate well they limit their ability to connect on any meaningful level and that can lead to conflict or any other trouble that can cause you to be excluded from the work field, so it is extremely important for a person to have better relationships with the colleague that you are working with. Positive communication skills like listening, open-ended questions, calm tone of voice and I statements help unite people because they are behaviours that lead to sustained relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. Be able to meet the communication and language needs, wishes and preferences of individuals Demonstrate how to establish the communication and language needs, wishes and preferences of individual I would establish a service user’s communication and language needs by:- • Reading his or her care plan • Reading his or her medical notes • Speaking to the client directly • Speaking to other colleagues • Speaking directly to members of the service user’s family Describe the factors to consider
You may have to adapt communication to different groups * Hearing and visual impairment * Diversity * Cultural and social makeup’s * Ethnic backgrounds * Disability * Levels of learning development It is important to assess the different communications need for different people. For example * Colleagues – Communicating with colleagues is very important. Having a good relationship with your colleagues is due to good communications skills. Communication is best achieved through simple planning and control. You need to be able to share thoughts and ideas to help each other to increase the potential of your workplace.
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.
Effective communication is very important especially when the listener hopes to achieve an excellent work and personal relationship. For example, practicing active listening in the workplace helps firm managers
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
QCF Level 2 Diploma Health & Social Care Unit SHC 021 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings 1.1 Identify the different reasons why people communicate In order to: • Ask questions • Build relationships • Share experiences • Reassure • Express needs • Share ideas and information • Express feelings • Relate to others 1.2 Explain how effective communication affects all aspects of the learner’s work Effective communication is vital in any good working environment. All relevant parties need to be understood, listened to and listen to the views of others, in order for colleagues to foster a good working relationship and provide a good service for the individuals who use it. A working relationship which has effective communication will quickly help to build trust between the individuals involved. It is equally important to be able to communicate with the individuals who use our service. They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to.
The more you practice listening to your peers, team members or stakeholders, the more you realize the benefits it brings in terms of getting your message across and even convincing others when needed. Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Two critical abilities any leader should possess are listening and observing. Having an open and frank conversation with your team members will allow you to tune into what drives and motivates each individual, their goals, and aspirations.