201 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings.

1590 Words7 Pages
1. Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate. There are many reasons why people communicate. Firstly, it may be in order to share relevant and important information with each other. Secondly to share ideas thoughts and feelings on a situation or to work together to problem solve. People also communicate so that they can get to know one another and build relationships. And finally people communicate so that they can let others know if they are in pain, feeling sad, depressed, happy, content, angry or scared. 1.2 Explain how effective communication affects all aspects of own work. If you communicate effectively in your work it makes sharing information with your colleagues and clients clearer, easier, more concise, accurate and informative. It also encourages a more harmonious working environment and reduces the chance of mistakes being made or things being missed. As well as this, it also means that all workers are aware of and following the same procedures therefore providing consistency for their clients. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is extremely important to observe a person’s reactions so that you can gauge how they might be feeling about the information that you are giving them, or the way that you are delivering that information. Sometimes a person’s reactions can be an indicator of how well they have understood what you have said to them, or whether they agree with you. Often body language can be more reliable than verbal communication in understanding how a person is really feeling. 2. Be able to meet the communication and language needs, wishes and preferences of individuals 2.1 Find out an individual’s communication and language needs, wishes and preferences. It is important
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