People usually feel satisfied when they communicate well with individuals. Good communication enables individuals needs to be met and for care and support workers to feel, they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust. It is essential that the individuals you support trust you as you are working very closely with them to improve their lives and if you are providing personal care, you will be carrying out intimate tasks. Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children.
Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed.
It also allows us to build a relationship with the individual easier as it we react to a situation better whilst observing every detail. Unit 001 Outcome 2 1. Find
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
You may have to adapt communication to different groups * Hearing and visual impairment * Diversity * Cultural and social makeup’s * Ethnic backgrounds * Disability * Levels of learning development It is important to assess the different communications need for different people. For example * Colleagues – Communicating with colleagues is very important. Having a good relationship with your colleagues is due to good communications skills. Communication is best achieved through simple planning and control. You need to be able to share thoughts and ideas to help each other to increase the potential of your workplace.
1.1 Different reasons why people communicate are to express their needs and feelings with others, to share information with each other and to build up relationships. 1.2 Communication will be more effective if you build up a good rapport with the individual; if you show respect and speak directly to them ensuring eye contact is kept also if you respect confidentiality and if you are able to adapt your communication skills to meet the needs of each individual e.g. hearing loss. 1.3 To understand their body language so you can get a true feeling of their response also to make sure that the person you are talking to has fully understood what you are asking them or talking about. 2.1 You can find out and individuals communicational and language needs, wishes and preferences by asking them or their family/ friends, reading care plans, being aware of their culture, religion, ethnicity and nationality or by simply observing how the individual communicates.
What is the most important skill of effective communicators? Effective communication helps us understand better any situation and enables us to solve differences, build trust and respect. Listening is one of the most important aspects of effective communication. By learning this effective communication skill, you can better connect with coworkers and create a better work environment. The more you practice listening to your peers, team members or stakeholders, the more you realize the benefits it brings in terms of getting your message across and even convincing others when needed.
It ensures that information is clear, concise, accurate and informative. This reduces the possibility of mistakes being made and delivers a better understanding of situations. It reduces confusion, inefficiency and conflict and increases the trust and respect between one another. If there is inadequate communication then that is where you can face problems. 1.3) Explain why it is important to observe and individual’s reactions when communicating with them It is important to observe an individual’s reactions when communication with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps to identify their needs or to identify any changes in their needs.
People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 2. Explain how communication affects relationships in the work setting If a workplace isnt communicating properly, relationships in the workplace could suffer. When there is miscommunication or no communication, relationships will start to fall apart. This can all be avoided, however.
1.1 Identify the different reasons people communicate. A: People communicate to express a variety of emotion, need, maintain human relationships, ideas, gaining and spreading information one has already acquired onto a another person. 1.2 Explain how communication affects relationships in the work setting A: Communication may it be verbal, body language or facial expressions is an vital building block for Human relationships, so the way we communicate with one and another can change mood, feeling, motivation making it one of the most important factors to working with another person. 2.2 Describe the factors to consider when promoting effective communication A: When communicating with someone you need to take into consideration on what level the person wants to communicate on, by sensing the situation out with eye contact, body language, tone of voice. Not all communication is with words, some people Use a picture system and eye contact or some others can reply alot later than you would expect so its all down to being aware of whats going on around you.