Unit 1: Principles of Communication in Adult Social Care Settings Essay

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Unit 1: Principles of Communication in Adult Social Care Settings 1.1 Identify different reasons why people communicate. People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional, or personal. It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know” basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. Within the care setting I communicate using: Log books, Handover with Colleagues, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes, and preferences. It is important to find out an individual’s communication and language needs, wishes and

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