Unit 001 : Introduction to Communication in Health, Social Care or Children's and Young People's Settings

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Unit 001 : Introduction to communication in health, social care or children's and young people's settings Outcome 1 1. Identify different reasons why people communicate? In society we need to communicate in order to get through the day. We communicate in order to express how we feel, exchange information and to build relationships. We also communicate in order to motivate the people around us to name a few reasons. 2. Explain how effective communication affects all aspects of own work whilst working in childcare effective communication is paramount. We communicate with the children in order to teach them new skills, we also use communication to encourage and motivate the children as well as other staff on a daily basis. We as staff must communicate in order to keep the children safe from relaying information of a hazard check or announcing the finding of a potential hazard to passing on concerns about a child if that should arise. We must also communicate with parents in order to tell them how their child is adapting and progressing within the nursery and with the use of the welsh language. We must also alert them if an accident or incident has occurred that day. Without proper communication the nursery wouldn't function properly and we would be unable to stay open. 3. Explain why it is important to observe an individuals reactions when communicating with them? Observing an individuals reaction allows us to understand how a person has reacted to what they have been told. In some cases an individual could feel uncomfortable therefore observing how they react would allow us to accommodate how they feel and go about the conversation in a different place and/or manner. It also allows us to build a relationship with the individual easier as it we react to a situation better whilst observing every detail. Unit 001 Outcome 2 1. Find
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