1.1 Identify different reasons why people communicate. -To express needs -Share ideas and information - To express feelings - To reassure -Socialise - To ask questions -To create relationships -Encouragement -To understand and to be understood -Share opinions 1.2 Explain effective communication affects all aspects of own work. Within my own work we use staff message, staff meetings, and meetings with line manager to communicate with other staff. Using effective communication is important to ensure that the right care is given to each child. Effective communication is also important so that information given is clear, concise, accurate, and informative.
1.3) Explain why it is important to observe and individual’s reactions when communicating with them It is important to observe an individual’s reactions when communication with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps to identify their needs or to identify any changes in their needs. It is also important to enable effective communication. People may communicate through different ways including verbal, non-verbal, handshakes, positioning, smiles, eye contact, gesturing etc. It is important to observe these reactions and to recognise what is being communicated to
They enable us to gain professional development and provide a way to identify good practices. 1.4. Describe how own values, belief systems and experiences may affect working practice? Values, belief systems and experiences may affect my working practise because if I treat people differently or force my views and opinions on to people it can cause conflict. By listening and understanding other people’s values and beliefs I can understand them and their beliefs better and improve communication with them.
2.1- Explain why it is important to find out an individual's communication, language needs ,wishes and preferences: It is important to find out an individual’s needs,wishes,and preferences because it allows the person to enable effective communication while trying to understand what an individual is trying to express. It also helps one to understand the individuals preferences based on such things like: beliefs,values and cultural background. This in turn helps avoid the individual from feeling excluded, frightened, distressed or frustrated.Finally it helps to support the individual to be fully
It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes, and preferences. It is important to find out an individual’s communication and language needs, wishes and
Unit 4222-301 Outcome 1 Understand why effective communication is important in the work setting Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. It is crucial to have good communication for developing positive relationships with other people. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
1.2 Explain how duty of care contributes to the safeguarding of individuals. All workers in a childcare setting have a ‘duty of care’ to protect both children and other co-workers. Duty of care means that a person or group has a responsibility to ensure that there is reasonable standard of attention and care given to avoid neglect which may lead to or cause harm to others. It is important to excersice duty of care, especially in young children to help them to develop immune systems which can protect them from childhood illness and other diseases, which may cause them harm ot disable them later in life. Children develop the ability to see potential dangers and learn how to deal with them.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
This means that the care of the service users will be improved since the staff are able to solve problems quickly and effectively. Having trained staff, that are educated with legislations, policies and procedures and are up to date with the current knowledge, means that they can provide excellent service for the service user. This allows the service user to relax as they will have confidence in the quality of care they receive. The staff members will also provide the correct service needed in a safe and friendly environment. This will improve the experience that the service user has.
Young people are also provided with guidelines of their right to complain and the steps to take to complain when they first move in to the home. Key working sessions are useful for children/young people to raise concerns and discuss their feelings about the complaint/concern. 3.4- Implement systems and procedures which address concerns and complaints and fully inform the complainant of the outcome within agreed time frames. Staff within the home need to be able to raise issues of poor practice with other staff, if necessary reporting this to a manager or using the Whistleblowing procedure. Whistleblowing occurs when a person raises a concern about dangerous, illegal activity or any wrong doing within their organisation.