Nvqlevel 3 301

1448 Words6 Pages
PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 2. Explain how communication affects relationships in the work setting If a workplace isnt communicating properly, relationships in the workplace could suffer. When there is miscommunication or no communication, relationships will start to fall apart. This can all be avoided, however. There are many different things that can be implemented in the workplace to help make communication better, resulting in a much better and happier workplace. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals. 1. Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others. It is also important to establish a level of formality required as not everyone wants to be called by their first name, some will prefer to make appointments rather than just “turn up”. It is also useful to be aware that written communications can be daunting for some people, a home-setting link book is a good idea, but you must check that
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