Understand Why Communication Is Important in an Adult Social Care Setting

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TC201.1 Understand why communication is important in an adult social care setting. 1.1 Identify different reasons why people communicate. Communication is crucial for developing positive relationships with the residents and their familys. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message. Good communication in a work setting will make sure daily tasks run smoothly and successfully. 1.2 Explain how effective communication effects all aspects of working in an adult care setting. Communication is a two way process sending the right message that is also being correctly received and understood by the other people. It is essential that there is good and effective communication taking place within the work setting. Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role, there must be effective communication between my colleagues and myself. This will help keep positive morale and improve the quality of work. To enable myself to communicate with the residents, speaking clearly and directly gets the message across . Good communication skills are vital for working in health and social care as they help to develop positive relationships with the residents and their family's and friends so myself and colleagues can understand and meet the needs of the residents. 1.3 Explain why it is important to observe an individuals reaction when communicating with them. When I communicate with the residents it is important that i understand how each resident is feeling and what they want to say. I can do this by observing a variety of reactions. Some residents are able to express

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