unit 301 Principles of communication in adult social care settings Derenik Baghdasarian Outcome 1 Understand why effective communication is important in adult social care settings 1.1) Identify the different reasons people communicate Communication is the giving and receiving of information. Communication is essential part of our daily life, it allows us to express our feeling, from talking, shouting, crying, reading, writing, seeing, listening, and using nonverbal body language expressions (smiling, frowning). People communicate because they want to share information and ideas. 1.2 ) Explain how communication affects relationships in an adult social care settings Good communication can promote equality by encouraging service users to participate in activities within the nursing home. Effective communication enables service users’ needs and wishes to be met.
Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 Explain how communication affects relationships in an adult care setting: Good communication will enable me to build strong relationship based on trust. It is essential that the individuals I support trust me as I will be working closely with them sometimes providing personal care which can be a very intimate task. Effective communication can help promote and create a positive working environment.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
Level 2 Health & Social Care Introduction to communication in health, social care or children’s and young people’s settings. Unit 4222-201 Outcome One 1.1 Identify different reasons why people communicate. People communicate to develop positive relationships, to share information, to gain knowledge on an individual and use this information to ensure an individual’s wishes, preferences and needs are met. Not everyone communicates in the same way, it is important that you communicate with people in a way that suits them. Communication methods can include verbal and non-verbal communication.
Communication affects all aspects of working in adult social acre setting because it builds trust between the service user and carer; this also affects the confidence that the service user may have. Trust affects confidence because the service user can confine in the carer, the carer can then boost the service user’s confidence. Communication is important because the service user and carer should have mutual respect for one another. The carer should also consider dignity towards the service user. 1.3 – Explain why it is important to observe individual’s reactions when communicating with them.
People communicate to; * Avoid misunderstandings * Express how they are feeling * Develop a positive relationship * To share ideas * Seeking and providing information Aiv.) Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. * To make sure they understand what is being said to them and others * To make sure they feel comfortable Av.) Explain why it is important to find out about an individual’s: Communication and language; some service users have communication difficulties, people with autism dementia or people who are physically unable to speak, in order to support individuals with communication difficulties their needs need to be understood. Wishes and preferences; some people prefer to be called by a different name or nickname, if they wish to go to appointments by themselves or with a member of staff.
Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practioners. 1.Effective communication is key to building relationships in an adult social care setting. It assures the client is happy and feels safe and secure when working with thecare worker. It builds up trust and ensures the service user is provided with the best care. 2.Effective communication is vital between colleagues.
Explain how communication affects relationships in an adult social care setting (1.1.2) You need good communication in an adult social care setting to provide a good service. Having a good communication with service users encourages participation in activities therefore promoting equality within the care setting. By building a good relationship with the service user they can gain thrust and understanding and therefore communicate with ease the needs the individual requires. You need communication with other team members you can do this by having handovers, communication books. Because if information was passed on to others this would lead to a breakdown in continuity of care information.
Unit 301 Principles of communication in adult social care settings Understand why effective communication is important in adult social care settings Communication is important for many reasons, it is used to let people know how we feel and what we want to happen in certain situations, it is used to express our beliefs and our opinions to others and it is used to build relationships with people. In an adult social care setting communication is even more important as the relationships that are formed help service users to live as independently as possible and to make informed choices about their lives and the risks they are taking in any decisions that they make. These relationships allow service users to feel settled and happy in the environment in which they live and feel that they are valued and listened to as members of society and that their opinions and wishes will be carried out as far as is possible. Service users need to trust that the people caring for them and cannot do this without effective communication. If effective communication does not take place then service users can feel that they are not in control of their lives or the care that they are receiving and can be left feeling isolated and intimidated by situations.
Unit 1 Principles of Communication In Adult Social Care Settings. 1. Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate? People communicate to express needs, share ideas and information, reassure, express feeling, build relationships, socialize, ask questions and share experiences.