Unit 1, Communication

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Deana Fraser 19th December 2014 Use and Develop Systems that Promote Communication – Unit 1 1.1 Review the range of groups and individuals whose communication needs must be addresses in own job role Within my role as a care supervisor I am required to communicate with individuals and groups of people I manage and work with directly. Some of the people I will be communicating with are Service users, families, external agencies such as CQC, Health professionals, Social services, doctors and pharmacists. If I was communicating with a service user or a member of their family I would use informal communication in the way of face to face, telephone, emails or letters. This level of communication would vary on the individual, taking into account age and any medical diagnosis and the preferred way of communication. If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence. 1.2 Explain how to support effective communication within own job role Within my role I support and communicate by various methods, this will depend on who I am communicating with i.e. service users, Families, care workers, social workers, doctors, pharmacists. It is important when talking to clients and their families that I communicate well, ensuring that all communication is personalised to the client and maintain confidentiality at all times. This level of communication is important to support the building of a positive relationship with their care worker and myself. I would use formal positive communication when communicating with social workers and other professionals, again this communication ensures the positive relationship building between all parties, ensuring confidentiality at all times. 1.3 Analyse the barriers and challenges to communication within
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