Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
To express needs 4. To share information Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication is important as all staff members and professionals will be up to date and therefore able to provide the best support possible. They will also be consistent with the way in which they provide their support. b) Individuals using the service and their carers Effective communication is important for individuals using the service and their carer’s as it helps to build trust. Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
I also need to be able to communicate well with client’s families, carers, colleagues and other professionals (nurses, Social services, doctors, etc). Develop positive relationship to meet service user’s needs. One to one communication between me and client, client families, nurses, doctors, my manger, carers, social services. Good verbal communication and good non-verbal communication- emails, sms, risk assessments, care plans, MAR-charts. Before any support can be given, manager will go to visit client/ individual to do assessment to make sure their needs and preferences and a base line regarding their communication abilities and methods will be established.
Communication between colleagues is essential, so that it ensures a continuity of care for the patient and all staff are aware of the current needs for the patient. 1.2 Effective communication is important as it ensures that all the information is clear, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made and ensuring appropriate care service delivery. It is important to work as a team with your colleagues so that you all work to achieve the same outcomes and targets. During my shift I would by communicating with others with handovers to other colleagues, electronically via PDAs or the terrafix system and over telephones.
Encouraging people to make their own decisions promotes self esteem and independence. Maintaining dignity can help a person feel secure in their environment and helps build trust with support staff The individuals we support need to know how we maintain their personal records and details, they can feel secure knowing we old their details in confidence, they also need to know in what circumstances we may share information with others. Knowing how the person communicates is key, having a clear guide to determine how they like to be asked questions and how they indicate answers by verbal/non verbal means. Having a clear guide to how the person likes their personal care indicating their preferences and routine. Ensuring they are comfortable with the staff and enabling them to choose how they are supported.
Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care. 2.2. DESCIBE THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION The factors to consider when promoting effective communication are as follows : Verbal communication. The tone the volume of your voice would need to be correct to suit individual situations. Also the speed at which you talk is a factor.
Each team member shares information about their role and can highlight any problems or positives regarding the service user * Relationship with the service user. This is a one on one relationship. You have to listen and observe while delivering care. You have conversations and ask how they are and what they need. This is the most important relationship to establish and maintain because the service user needs to be able to trust you and feel safe.
1.2 Understand how communication affects relationships in an adult social care setting? Communication can lead to good or poor service within an adult social care setting. Good communication with individuals encourages participation in activities promoting equality and independence. The individual can gain trust and understanding from the carer and therefore communicate their needs in a way they feel comfortable. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard and ensure problems are
* Effective Decision Making is vital to a team’s progress. Team members should be aware of various methods of decision making and when and how to use these methods. This will enable them to collect the information needed and understand and problems to enable them to make the right decision. * Balanced Participation to make sure that all members of the team are fully involved and actively contributing to discussions and meetings. By listening to everyone’s opinions they will feel a valued member of the team which will improve their wellbeing and job satisfaction.