Principles of Communication in Adult Social Care Settings

1081 Words5 Pages
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard. Good communication between staff members is important to ensure problems are picked up and solved quickly. Such as an elderly service user having a preference to a bath rather than shower, the service user can then communicate this information effectively to staff and pass this information on to their colleagues. Good communication among staff and service users ensures that the service user is never put in a distressing situation again and staff can attend to her hygiene needs by bathing her instead. 1.3 It is important to observe an individuals reaction when communicating with them as body language and facial expressions can allow you to know if the person you are communicating with has understood what you have said, as they may not want to or can not speak but their body language or facial expression can allow you to know they have heard and understood you. 2.1 Finding out an individuals
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