Communication P1: There are many different types of communication like sign language, braille, body language, verbal speech and even facial expressions. Effective communication is a conversation in which the exact meaning of something is understood by the other person. An effective conversation can mean a conversation where something is achieved, or where two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important because it allows the care worker to perform their role effectively. This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds.
Good communication with the residents encourages participation in activities therefore promoting equality within the care setting. The resident can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed and to a high standard. Good communication between staff members is important to ensure problems are picked up and dealt quickly and shared amongst staff. Such as an elderly resident having a preference to a cup of tea rather then coffee, the resident communicates this information effectively to staff and staff listening and understanding that the resident hates coffee and communicates this information on to their colleagues.
Communication affects all aspects of working in adult social acre setting because it builds trust between the service user and carer; this also affects the confidence that the service user may have. Trust affects confidence because the service user can confine in the carer, the carer can then boost the service user’s confidence. Communication is important because the service user and carer should have mutual respect for one another. The carer should also consider dignity towards the service user. 1.3 – Explain why it is important to observe individual’s reactions when communicating with them.
With effective communication there would be a positive atmosphere in the work place, staff would be more than happy to help each other out. Good communication would mean everything would be up-to-date. The service user in the home would feel safer and feel they can trust members of staff. Effective communication between colleagues and other professionals would mean all service users individual needs would be met. B) Individuals using the service and their carers Professional people, such as doctors and nurses, often work within their own specialised language community.
To express needs 4. To share information Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication is important as all staff members and professionals will be up to date and therefore able to provide the best support possible. They will also be consistent with the way in which they provide their support. b) Individuals using the service and their carers Effective communication is important for individuals using the service and their carer’s as it helps to build trust. Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship.
Effective communication can help promote and create a positive working environment. Effect communication is a two-way process. When working in care I will need to be able to communicate with a wide variety of people, from all walks of life. Communication is important as it can have an effect on the service within an adult care setting. Good communication with service users may encourage then to join in activities, which will promote equality and wellbeing within the care setting.
Communication can lead to good or poor service within the Adult Social Care setting, from service users and the care workers alike. Good communications with your colleagues can improve the service provided and ensure all tasks required are completed to the highest standard. Good communication with service users should make them feel more confident and outcomes that they identify can be achieved. Poor communication could result in endangerment to service users and to the care worker. For example:- Poorly kept documentation or the incorrect information relayed could result in requirements not being met or the wrong medication being given.
Principles of Communication in Adult Social Care Settings CU304P/CT304 1.1 People communicate for many reasons, to build and maintain relationships with other people, such as friendships, romantic or professional relationships, to socialise, to make their needs known to other people, to show pleasure or displeasure, allow their feelings to be shown, to find out information, to pass on ideas and knowledge and to maintain a balanced and harmonious way of living with others. 1.2 When working with others in an adult social care setting, good communication can improve working with service users and colleagues, as everyone knows what each other requires, and what tasks they will be doing, it creates confidence and trust in a relationship, service users feel safe in the environment of care; bad communication can cause a lack of confidence, poor quality of care being provided for service users, and poor reputation for care companies. 2.1 To establish each individual’s communication or language needs it is useful to simply ask them, if they do not understand you, you can ask their family members, people who work or live with them day to day, or your colleagues. Other useful methods would be to simply observe them to see how they communicate with others, or read care plans and reports that provide any information on disabilities, or physical conditions, such as sight or hearing impairments, or medical conditions such as strokes which could affect their ability to communicate. An individual’s nationality, culture or ethnicity may also affect their preferences or needs.
Express needs and wants 4. Ensure any issues are dealt with Aii) Two ways of how effective communication can affect relationships in adult social care setting between individuals using the service, their careers, colleagues and other practioners. Communication between colleagues and professionals ensures all aspects of care are carried out efficiently, and colleagues have full understanding, which leads to a positive working atmosphere. It will also ensure the service user is getting the best possible care by communicating
* Effective Decision Making is vital to a team’s progress. Team members should be aware of various methods of decision making and when and how to use these methods. This will enable them to collect the information needed and understand and problems to enable them to make the right decision. * Balanced Participation to make sure that all members of the team are fully involved and actively contributing to discussions and meetings. By listening to everyone’s opinions they will feel a valued member of the team which will improve their wellbeing and job satisfaction.