TC201.1 Understand why communication is important in an adult social care setting. 1.1 Identify different reasons why people communicate. Communication is crucial for developing positive relationships with the residents and their familys. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message.
Assignment 201 Principles of communication in adult social care setting Outcome 1 Understand why communication is important in adult social care settings Outcome 1.1 Identify different reasons why people communicate If a person wants something, such as a glass of water If someone wants some information. If someone is lonely and wants someone to talk to. If person is saying how they are feeling. If someone expressing an emotion such as fear, anger or pain etc. Outcome 1.2 Explain how effective communication affects all aspects of working in adult social care settings It is important to have good communication with colleagues because they will be clear in what you said and there will be no ambiguities and you will work more efficiently.
To provide competent health care means to truly listen to the patient and the family to learn about the patient's beliefs of health and illness. 1.2 In order to work effectively staff need to have cultural awareness, cultural awareness begins with learning about other cultures Cultural competence refers to the ability to function effectively in cross-cultural situations. This will most commonly involve the ability to effectively interact, or communicate with people from a different cultural background to our own. 1.3 Promoting culturally safe workplace that does not accept insensitive, racist, sexist, negative, or stereotyping remarks or labels is a non harmful safe work place and would recognize that people from different cultures may have different ways of communicating and is sensitive to the needs of co-workers and their cultural background. 2 Respond respectfully & sensitively to cultural beliefs and practice that may cause harm 2.1
Principles of communication in adult social care setting 1 Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate We as humans like to be with other people, interact and socialize with people around us. We also communicate for specific reasons to express emotions. Below are some of the expressions we use. Fear Anger Pain Happiness Love Communication is used to put our views, wishes and information across to others and make our quality of life better.
Principles of Communication in Adult Social Care Settings 1. Understand why effective communication is important in Adult social care settings: 1.1- Identify the different reasons why people communicate: To express their needs To get to know each other and form relationships They may want to share their past experiences To socialise with others People also communicate to maintain and establish relationships with others Reasons why people communicate are to obtain and receive information They may want to share opinions, feelings, emotions Communication is an important thing a carer can use to meet the needs of a individual. Communication ensures effective team working and continuity of care. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. 1.2- Explain how communication affects relationships in an adult social care setting It is a essential requirement of a carers job role to communicate with individuals and their families, also with other members of staff on a daily basis.
If a service user feels they can trust me then any problems they may face can be shared and overcome in a professional way. It also affects me in the way that it helps me understand individual’s needs; if communication is successful between me and a colleague then they can give me clear instructions on a certain service users preferences allowing me to meet their needs. 1.3 Observing others reactions is of great importance in my work setting. If I am having a discussion with a service user about how they are feeling today and they tell you they are absolutely fine but avoid eye contact with you and look straight down at the floor then you are going to assume what they are telling you isn’t true. Another reason is if you are talking to a colleague who is normally bubbly and happy and their verbal communication with you i.e.
• To achieve effective action. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication will help pass information easier and more accurately but will also minimise mistakes being made. Passing over good information will form a stronger working relationship between colleagues and other health care professionals. b) Individuals using the service and their carers Communicating with the services users well will also minimise mistakes and will make sure they have a clear understanding of what you are trying to put across to them. It would also open clear access for advice from colleagues or other carers.
Writing all relevant information down so everyone can read it. This way staff are always aware with what is taking place on a day to day basis. This will make a happier working environment for both staff and other professionals attending the service. b) Individuals using the service and their carers With the above in practice you would have a lot more time to spend with your clients as you would not be running around looking for information. You would build a good relationship with both client and carer getting to know them better, and they would feel they could talk to you and trust you.
Two – way communication is required to form relationships and establish the boundaries . 4.Getting to know each other. Getting to know people by listening and talking to them enable to develop an understanding which will lead to stronger relationship in longer term. Explain how effective communication can affect relationships in an adult social care setting between: Colleagues and other professionals: Effective communication in an adult social care setting between colleges and other professional is very important and have significant affect on service providing by them. Effective communication helps correctly exchanging information, develop understanding of the needs of an individual, Also forming a good working relationship and working partnership with benefits for everyone, especially individuals using the service.
Describe situations where information normally considered being confidential might need to be shared with agreed others (4.4.3) 13. Explain how and when to seek advice about confidentiality (4.4.4) 1.Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 2. Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and