Principles of communication in adult social care settings 1. Understand why communication is important in adult social care settings Different reasons why people communicate are: * To express their needs * To express how they are feeling * To Share ideas/information * To socialise * To make relationships * To ask questions * To make their own choices * Express their preferences How effective communication affects all aspects of working in an adult care setting: People with learning difficulties find it harder than most people to understand the world around them. The carer should get to know the client and use right communication for that service user. If the carer doesn’t use effective communication the service user could become frustrated and act out which could end up with bad behaviours. Such as if the service user doesn’t talk effective body language, writing things down and pictures could work well.
Unit 1 1.1 Identify different reasons why people communicate People communicate for different reasons e.g) * To express needs and wishes * To share information and ideas * To express feelings * To build relationships + socialise * To ask questions and share experiences 1.2 Explain how effective communication affects all aspects of working in adult social care setting Effective communication affects all aspects of working in adult social care because if you don’t show effective communication the person you are communicating to may not understand what it is you are saying or asking. They may also misinterpret what you mean therefore giving you an invalid response. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s body language when talking to them to make sure they fully understand what is being said, although they may sound like they understand they might look confused or may not be listening. In face to face communication the person listening may not always communicate verbally, and instead answer with a nod or shake their head therefore it’s important to pick this up for effective communication. 2.1 Explain why it is important to find out an individual’s communication and Language needs, wishes and preferences It is important to find out an individual’s language needs because not Everyone communicates in the same way.
PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
They may be unhappy, or feel uneasy about talking to you. You will need to follow this up. - To make sure that you release what you had to say; A v Explain why it is important to find out about an individual’s: a) communication and language - to make sure what kind of communication will you use - verbal, writing, gesture - to make sure what language the person is using b) wishes and preferences - Knowing the wishes and preference is important to may feel comfortable in our presence A vi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues - You can discover some information about communication
Aiv) a) Its important to find out about an individual’s communication needs and language needs as every individual is different and needs different kinds of help. Getting to know your resident - in my case as a care assistant. It is vital as they could have a speak impediment and could need assistance or could be in pain. If you don’t know your resident you wouldn’t know what to look for if they was in pain or discomfort. b) Misunderstanding mistakes could be prevented, for example when you have a better understanding of your resident’s you have a better insight about the individual’s (religious and cultural beliefs etc…) this means you can give effective communication.
Unit 201 – Principles of communication in adult social care settings Identify different reasons why people communicate. To form relationships with others – Give guidance, encouragement, support, build and gain trust and respect. To share information and knowledge – Share past and present experiences, follow or provide instructions. Express needs and opinions – If suffering any pain or discomfort, share feelings and emotions. Explain how effective communication affects all aspects of working in adult social care settings.
31: Principles of communication in adult social care settings 1.1 Identify different reasons why people communicate * Reasons why people communicate include the following: * expressing and sharing ideas, feelings, needs, wishes and preferences * obtaining and receiving information * forming relationships * getting to know each other 1. 2 Explain how communication affects relationships in an adult social care settings * Effects of communication may include: * encouraging participation * discouraging support and trust * creating equality * creating inequality * promoting empathy and shared understanding * discouraging empathy and shared understanding 2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual An individual is someone requiring care or support and preferences may be based on their beliefs , values and culture. * Ways may include: * asking the individual * observing the individual * seeking information from the individual’s care plan, communication profile * seeking information from those who know the individual well * seeking information from other care professionals 2.2 Describe the factors to consider when promoting effective communication * Factors to consider may include: * the individual’s needs, preferences, beliefs, values and culture * how to involve the individual * whether they use communication aids * approach i.e. tone of voice, body language * the environment 2.3 Describe a range of communication methods and styles to meet individual needs Different Communication methods include: Non-verbal communication: * written words * facial expressions * eye contact * touch * physical gestures * body language * behaviour * gestures
COMMUNICATION 1.1 People communicate for specific reasons to enable them to express emotions like, fear, pain, anger, joy and love. People also want to get information across to others for all kinds of reasons. This can be lifesaving. It also helps to improve quality of life. 1.2 Effective communication affect all aspects of our work.
2.2 Types of communication Verbal Includes things like having a conversation with someone or someone talking to a group of people to get a message across. It also includes written communication like letters, written instructions or emails. Nonverbal Includes a persons body language, gestures, actions and facial expressions. It also includes things like sign language. For example if a customer cannot communicate verbally they may be able to answer simple questions using gestures or facial expressions.
1.1 – People need to communicate for different reasons some of these things can be so they can ask for things, so they can tell somebody something for example how they are feeling, if there are things on their mind they can express what they are feeling. They will also need to communicate so they can sit and have a conversation with staff and fellow peers so they can make friends and share things with staff. 1.2 Communication can affect people in different ways, a person in the adult care system might find it difficult to express their feelings or thoughts and that may mean they will stay silent and communicate using pictures or word cards. Some people in the adult care system might not be able to read or write so they might hold back on talking to people or writing down things, some people might have also been through a very traumatic incident in their life and now they might find it very difficult to verbally communicate. 2.1 To find out the language needs and to find out how to communicate with people in your care you can find out by asking them, ask the key people, ask colleagues, read their files or you could get the relevant information from past homes or hospitals.