Assignment 201 Principles of communication in adult social care settings Assignments Task A – Short Answer Questions Ai Describe two methods of verbal communication other than one-to-one conversation. *Meetings ,trainings Aii Describe two methods of non-verbal communication. *Tone of your voce,gestures. Using makaton Aiii Identify five different reasons why people communicate. *To give/receive information *To share ideas *To socialize *To give instructionas *To share experiences Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them.
people who use services so that you know what they need you may be able to look at the service plan but that don’t always tell you the needs of the service user that is why you have to communicate with the service user as they can tell you in more detail of what they need. Helps to build trust communicating with the service user enables trust as when you are moving and handling them talking to them calms them and focuses them on something else. Needs it helps to build trust with the service user and prevents misunderstandings. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. You can learn a great deal from studying someone's reactions while you are talking to them.
Explain when and how a social care worker should get advice about confidentiality. A social care worker should seek advice about confidentiality,when they are unsure if information Identify four different reasons why people communicate. People communicate to give and receive information, to share their thoughts and ideas, to express needs and feelings and to maintain relationships. It is vital to be able to communicate with service users, their relatives and other members of staff. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service their carer’s colleagues and other
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. - to understand the needs - to share information - to build a relationship - to express feelings Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Create a good relationship and improve the quality of care .Can resolve conflict that may arise. b) Individuals using the service and their carers Create a good relationship , build trust and respect. Service users would feel safer and feel that they can trust the carer with any problem. Carers would communicate more which would lead to the user getting the correct care.
2.1 You can find out and individuals communicational and language needs, wishes and preferences by asking them or their family/ friends, reading care plans, being aware of their culture, religion, ethnicity and nationality or by simply observing how the individual communicates. 2.3 If you are struggling to communicate with an individual then you may need to speak to your supervisor to raise your concern and to ask for advice or to speak to a communication or language support specialist for further help. 3.1 Barriers that may arise when trying to communicate with someone may be: • Hearing, visual or speech impairment • Use of slang • Learning disabilities • Language or the dialect in which someone may be talking • Emotional distress • Health problems 3.4 You may want to gain more support about an individual to enable effective communication you can do this by speaking to your supervisor, senior colleagues, family members, specialist practitioners or organisations that support people with disabilities. 4.1 Confidentiality is about protecting a person’s right to privacy and not discussing it unless the person you are speaking to has a right to know or you have been given
On occasion there are self-awareness unexplored problem areas that the counsellor encounters with a client. This could be the counsellor struggling to show acceptance to the client as they are discussing a belief with the opposite opinions of the counsellor. Transference and counter transference (where the client or counsellor see traits of individuals personal to them for various reasons and experience conscious or unconscious feelings towards the other) is also a problem are in counselling which continuous training and supervision sessions are needed to reflect on and discuss supported clients. This is a chance for the counsellor to discuss and reflect on their work with a supervisor. An opportunity to explore feelings, prejudges or develop self-awareness is essential to empower the counsellor to support their clients safely, positively and
Aiv) a) Its important to find out about an individual’s communication needs and language needs as every individual is different and needs different kinds of help. Getting to know your resident - in my case as a care assistant. It is vital as they could have a speak impediment and could need assistance or could be in pain. If you don’t know your resident you wouldn’t know what to look for if they was in pain or discomfort. b) Misunderstanding mistakes could be prevented, for example when you have a better understanding of your resident’s you have a better insight about the individual’s (religious and cultural beliefs etc…) this means you can give effective communication.
To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs (2 marks) To make sure that the service users needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. 2. Wishes and preferences (2 marks) It is important to find out about the individuals wishes and preferences so that there is no misunderstanding or mistakes that could be prevented, knowing what type of
1.1 People communcate in different ways, we communicate to express needs, share ideas and information, reassure, express feelings, build relationships, socialise, ask questions and share experiences. We communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. If you work in the care sector you may come across individuals who can't speak or struggle to speak. These individuals need to communicate with their carers to express their needs and preferences and we need to ensure that they are met. As a carer you need too encouraging communication.
1.3. Explain why it is important to observe an individual’s reactions when communicating with them. A: The social care worker should always observe an individual’s reactions to see whether he or she fully understands what you have said to them. If the service user for example looks confused then the social care worker must then adapt their communication and re-phrase the question or statement. In this way communication will be effective.