Unit 201: Principles of communication in adult social care settings. Outcome 1: Understand why communication is important in adult social care settings. 1.1 – Identify different reasons why people communicate. Ø To inform one another. ü So the service user can understand what the carer is doing.
2.1 Explain how finding out the history, preferences, wishes and needs of an individual contributes to their care plan The care plan is about the individual and their preferences, needs and wishes It should give information to others. Talking to the client about their past will enable the care plan to be completed accurately and reflect the individual and their preferences, needs and wishes, the more you know about the client the better the care plan can be adapted to that client. 2.2 Describe ways to put person-centred values into practice in a complex or sensitive situation Distressing, traumatic and frightening times are likely to have serious
There are many different reasons why people communicate, the main reasons being to get to know each other and to know things about each other. Also to express how we feel, to let people know of our needs, of things that we like and don’t like. Communication enables us to give and receive information, whether it be about a person, place or feelings and needs. 1.2 Q. Explain how effective communication affects all aspects of working in adult social care settings.
Outcome 1- understand why communication is important in an adult social care setting. 1.1- Identify different reasons why people communicate: There are many different reasons as to why people communicate. We communicate to express and share ideas on a topic,we communicate to show our feeling need and wishes and also our preferences. We have to also communicate to share and gain information while also getting to know one another. 1.2- Explain how effective communication affects all aspects of working in an adult social care setting: Effective communication can affect many aspects of work,effectively communicating can help build levels of trust,help recording and reporting incidents, aid participation and help with service provisions.
Unit 301 Principal of communication in adult social care settings. Outcome 1 Reasons why people communicate are to obtain and receive information, to get to know each other and form relationships. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. Communication can affect relationships in many ways, in the adult social care it is an essential to communicate to one another because otherwise communication can lead to good or poor service. Good communication with the residents encourages participation in activities therefore promoting equality within the care setting.
Unit 201 – Principles of communication in adult social care settings Outcome 1 Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. People communicate for many different reasons. People communicate to express their feelings, their preferences, their needs, their wishes, their preferences that they have, to build relationships with other people or a partner, to share their experiences that they have had or to share ideas with one another or when getting to know other people. Communication is key in order to maintain relationships with others and staff.
2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual speak to family or friends speak directly to the individual 2.3 Describe a range of communication methods and styles to meet individual needs Five senses to receive and communicate information: visual - seeing auditory - hearing olfactory - smelling kinaesthetic - feeling gustatory - tasting 2.4 Explain why it is important to respond to an individual’s reactions when communicating. When responding to an individuals verbal and non-verbal reactions you promote quality of services, create trust and builds rapport. You apply the organisations equality and diversity policies. In order to achieve these goals you need to decode the individuals verbal and non-verbal message. Failing to do so can cause the risk of confusion, misunderstanding or leave the individual with anxiety, frustration or bad feelings.
1. to be understood 2. to share information 3. to give instructions 4. to share feelings 5. to share knowledge Aiii. Give reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. * To be able to notice their reactions and to see what they really mean * To see whether they understood what was said Aiv. Explain why it is important to find out about an individual’s: a) Communication and language needs - To make sure that their needs are being met and they have the right equipments to use to enable them to communicate like hearing aids, glasses, pictures, card, and pen. b) Wishes and preferences - meeting the wishes and preferences would make the communication smoothly and misunderstanding can be prevented.
Outcome 1 Understand why communication is important in adult social care settings. The learner can. 1.1 identify different reasons why people communicate. Most human beings are sociable creatures, who like to communicate we also communicate for specific reasons such as fear, love, pain, anger, joy, to express knowledge or to give a warning of risk or danger. 1.2 Explain how effective communication affects all aspects of working in adult social care settings.
unit 1 Principles of communication in adult social care settings 1 Understand why communication is important in adult social care settings Reasons why people communicate: express needs; share ideas and information; reassure; express feelings; build relationships; socialise; ask questions, share experiences The effects of communication on own work: communication with eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills The importance of observing others’ reactions: verbal communication eg tone, pitch, silence; non-verbal communication eg body language, facial expressions, eye contact, gestures, touch; to understand emotional state; know if information has been understood; the role of the communication cycle; when and how to adjust communication method; recognising barriers to communication 2 Understand how to meet the communication and language needs, wishes and preferences of an individual Communication and language needs of individuals: home language; preferred method; sensory difficulties; preferences based on eg beliefs, values, cultural variations, age, gender; additional learning needs; physical disabilities Communication methods: verbal: non-verbal; written; British sign language; Makaton; Braille; finger spelling; pictures and symbols; technological aids eg minicom, telephone relay systems; human aids eg interpreters, translators When and how to seek advice: awareness of barriers; understanding own strengths and weaknesses relating to communication skills; support from colleagues; manager; SENCO; specialists eg speech and language therapists, sign language specialists 3 Understand how to reduce barriers to communication Barriers to