Principles of Communication in Adult Social Care Settings

781 Words4 Pages
31: Principles of communication in adult social care settings 1.1 Identify different reasons why people communicate * Reasons why people communicate include the following: * expressing and sharing ideas, feelings, needs, wishes and preferences * obtaining and receiving information * forming relationships * getting to know each other 1. 2 Explain how communication affects relationships in an adult social care settings * Effects of communication may include: * encouraging participation * discouraging support and trust * creating equality * creating inequality * promoting empathy and shared understanding * discouraging empathy and shared understanding 2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual An individual is someone requiring care or support and preferences may be based on their beliefs , values and culture. * Ways may include: * asking the individual * observing the individual * seeking information from the individual’s care plan, communication profile * seeking information from those who know the individual well * seeking information from other care professionals 2.2 Describe the factors to consider when promoting effective communication * Factors to consider may include: * the individual’s needs, preferences, beliefs, values and culture * how to involve the individual * whether they use communication aids * approach i.e. tone of voice, body language * the environment 2.3 Describe a range of communication methods and styles to meet individual needs Different Communication methods include: Non-verbal communication: * written words * facial expressions * eye contact * touch * physical gestures * body language * behaviour * gestures
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