To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs (2 marks) To make sure that the service users needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. 2. Wishes and preferences (2 marks) It is important to find out about the individuals wishes and preferences so that there is no misunderstanding or mistakes that could be prevented, knowing what type of
To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs (2 marks) To make sure that the service users needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. 2. Wishes and preferences (2 marks) It is important to find out about the individuals wishes and preferences so that there is no misunderstanding or mistakes that could be prevented, knowing what type of communication is to be used, ie lip reading, and speaking clearly and looking at the client when you
CU303P/CT303 Principles of Communication in Adult Social Care Settings. 1.1 The different reasons why people communicate are To express needs, to share ideas and information, to reassure, to express feelings, to build relationships,to ask questions and to share experiences. 1.2 If you do not show effective communication then the person/people you are communicating with may not understand what you are trying to communicate to them. They may also misunderstand what you mean and give you an invalid response. 1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them.
When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
Speaking with service users who have a mental health problem can be quite challenging in some cases (Kaprowska, 2005). There is, therefore a heavy dependence for carers and support workers presence to facilitate effective communication. Diggings (2004) Suggests that social workers often speak with service user’ key worker or carer rather than directly with the service user. This can have a negative impact on the service user as they can feel that they are not valued. I identified that I had to refocus discussions because the service user I was working with tended to digress.
Pain can effect individuals communication so it is therefore important to observe their behaviour for signs of pain. The individual may become distressed and agitated and they may shout out in pain. They could become angry and react badly to other people and become verbally abusive. 2. Encourage an individual to express feelings of discomfort or pain.
1.3 – Explain why it is important to observe individual’s reactions when communicating with them. It is important to observe individual’s reactions when communicating with them because as a carer I will need to learn the needs of the service user such as their likes and dislikes. The service user’s reaction may be the only way for them to communicate which makes it even more important to observe their reaction. The service user’s reaction could possibly be an initial guide to their feelings, for example the traffic light system. If the service user’s reaction is good then green means ‘carry on’, if their reaction is unsure then its amber
Effective communication enables service users’ needs and wishes to be met. The individuals personality or behaviour could affect the way they communicate with others. For example, if the person is shy he or she may not be in the mood to communicate clearly, and may stumble on their words. How we communicate with the service users we support, is very important that we communicate with them very clearly, due to their cognitive disorder they may misunderstand what we are trying to say. This could also affect the relationship we have with the servicer users.
To exchange ideas. Also to meet intellectual,emotional and social needs. Communication also allows some one to express what they want to wear, relatives and friends of the client who might want to know if any food products need replenishing or if there has been an accident. Effective communication is needed to understand the views and opinions of others and what services they require. Without communication nobody’s needs would be met and barriers would be produced between the client and the care service.
If effective communication does not take place then service users can feel that they are not in control of their lives or the care that they are receiving and can be left feeling isolated and intimidated by situations. Service users also communicate their consent to any treatment and care that they are to receive and any medication that they are prescribed. Understand how to meet the communication and language needs, wishes and preferences of an individual. It is important when considering communication to be aware of the needs of the service user. If the service user has any sensory impairments such as deafness or blindness then different ways of communicating need to be looked at such as sign language.