Principles of Communication in Adult Social Care

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Principles of communication in adult social care settings 1. Understand why communication is important in adult social care settings Different reasons why people communicate are: * To express their needs * To express how they are feeling * To Share ideas/information * To socialise * To make relationships * To ask questions * To make their own choices * Express their preferences How effective communication affects all aspects of working in an adult care setting: People with learning difficulties find it harder than most people to understand the world around them. The carer should get to know the client and use right communication for that service user. If the carer doesn’t use effective communication the service user could become frustrated and act out which could end up with bad behaviours. Such as if the service user doesn’t talk effective body language, writing things down and pictures could work well. Communication within the staffing team is also very important when working with learning disability adults, if there isn’t enough communication people won’t be on the same wave length and this could make the service user act out. The carer should also communicate with the service user when discussing meals, and days out to see what the service user’s preferences are. Explain why it is important to observe an individual’s reactions when communicating with them: Observing the other party is important so the carer will have an idea on whether the service user has understood what has been said, whether they are interested in the subject being discussed. It also important to observe the individuals reaction to tell if that person is telling the truth or lying. If the service user doesn’t communicate verbally their facial and body language can be observe and their reactions can tell you if they are in pain, unhappy with
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