It is important to find out and individuals’ communication and language needs, wishes and preferences as this can affect certain aspects of work. A resident may not understand what is being said to them as they may be deaf/hard of hearing, they may have dementia, may have only just woken up and not alert, they may speak a different language to ourselves. Knowing a residents communication and language needs, wishes and preferences can set up a good relationship. A range of communication methods may consist of: * Sign language - This can involve a mixture of shapes, orientation and movement of the hands, arms or body, and facial expressions.
Explain Potential barriers to effective communication within a health and social care environment There are many reasons why interpersonal communication may fail in health and care setting. In many communications, the message may not be received exactly the way the writer intended. It is, therefore, important that the communicator finds feedback to check that their message is clearly understood. When it works well, communication helps establish trusting relationships, ensure information is passed and understood, and enriches people’s lives. But all too often good communication is hampered by barriers.
Aiv a) to avoid misunderstanding we need to know the best way of communication with our clients and if they need communication aids (hearing aid, glasses, sign book). By using proper methods and techniques, appropriate to the situation, we will create strong relationship between involved parties based on trust and respect. b)a carer who has more information about the service user and his/her wishes and needs, can deliver a better service based on person centre approach. Av a) colleagues; good communication improves teamwork and morale in group, we will be able to solve any issues in a professional and effective way, improve the service, we would have more information that may help us to make clients
TC201.1 Understand why communication is important in an adult social care setting. 1.1 Identify different reasons why people communicate. Communication is crucial for developing positive relationships with the residents and their familys. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message.
A111 observing others is important as 1) It gives you an idea of what they may or may not be thinking and if they are interested in the subject matter 2) The person you are talking to may not be able to express themselves or communicate with you due to deafness or other physical problems A1V a) communication and language needs It is important to find out about other peoples needs as they may have difficulty understanding your language or they might be deaf. b) wishes and preferences. Everyone is an individual with different needs, by knowing their wishes and preferences you are then able to give them a more personalised care and a person centred approach to their care. Av a) Colleges Good communication allows the information about residents to be transferred without mistakes or information being lost in translation therefore allowing the care to be given correctly and appropriately b) Individuals using the services and carers Good communication allows the residents to get to know the cares therefore allowing care to be given and their care needs are met, also the residents feel
Be able to meet the communication and language needs, wishes and preferences of individuals: Communication can be difficult, especially when you are in a situation where you are unsure of the language and abilities of those who you are working with. For example, in a resort abroad you are likely to be unsure of the language which people who you become acquainted with speak. On the other hand, you may be at a patients home where you are unsure if he or she is deaf/mute or suffers from other disabilities which may impair their language and communication skills. It takes a degree of sensitivity and intuition to establish communication in these situations, but
Assignment 201 Principles of communication in adult social care setting Outcome 1 Understand why communication is important in adult social care settings Outcome 1.1 Identify different reasons why people communicate If a person wants something, such as a glass of water If someone wants some information. If someone is lonely and wants someone to talk to. If person is saying how they are feeling. If someone expressing an emotion such as fear, anger or pain etc. Outcome 1.2 Explain how effective communication affects all aspects of working in adult social care settings It is important to have good communication with colleagues because they will be clear in what you said and there will be no ambiguities and you will work more efficiently.
Principles of Communication in Adult Social Care Settings CU304P/CT304 1.1 People communicate for many reasons, to build and maintain relationships with other people, such as friendships, romantic or professional relationships, to socialise, to make their needs known to other people, to show pleasure or displeasure, allow their feelings to be shown, to find out information, to pass on ideas and knowledge and to maintain a balanced and harmonious way of living with others. 1.2 When working with others in an adult social care setting, good communication can improve working with service users and colleagues, as everyone knows what each other requires, and what tasks they will be doing, it creates confidence and trust in a relationship, service users feel safe in the environment of care; bad communication can cause a lack of confidence, poor quality of care being provided for service users, and poor reputation for care companies. 2.1 To establish each individual’s communication or language needs it is useful to simply ask them, if they do not understand you, you can ask their family members, people who work or live with them day to day, or your colleagues. Other useful methods would be to simply observe them to see how they communicate with others, or read care plans and reports that provide any information on disabilities, or physical conditions, such as sight or hearing impairments, or medical conditions such as strokes which could affect their ability to communicate. An individual’s nationality, culture or ethnicity may also affect their preferences or needs.
Principles of communication in adult social care setting Unit 10 1.1 People communicate to express needs, feelings, share ideas and information, ask questions and to share experiences. 1.2 Helps to build trust between service users, colleagues and other adults in the setting. 2.1 Use of first language versus the use of an interpreter, use of the individuals preferred method of communication versus expecting the individual to use your own communication preference. Adapt communication to meet additional learning needs versus gathering information from carers, family and friends. 2.2 Type of communication i.e.
Principles of Communication in Adult Social Care Settings 1. Understand why effective communication is important in Adult social care settings: 1.1- Identify the different reasons why people communicate: To express their needs To get to know each other and form relationships They may want to share their past experiences To socialise with others People also communicate to maintain and establish relationships with others Reasons why people communicate are to obtain and receive information They may want to share opinions, feelings, emotions Communication is an important thing a carer can use to meet the needs of a individual. Communication ensures effective team working and continuity of care. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. 1.2- Explain how communication affects relationships in an adult social care setting It is a essential requirement of a carers job role to communicate with individuals and their families, also with other members of staff on a daily basis.