Unit 301 Principles of Communication in Adult Social Care Settings

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Unit 301 Principles of communication in adult social care settings Understand why effective communication is important in adult social care settings Communication is important for many reasons, it is used to let people know how we feel and what we want to happen in certain situations, it is used to express our beliefs and our opinions to others and it is used to build relationships with people. In an adult social care setting communication is even more important as the relationships that are formed help service users to live as independently as possible and to make informed choices about their lives and the risks they are taking in any decisions that they make. These relationships allow service users to feel settled and happy in the environment in which they live and feel that they are valued and listened to as members of society and that their opinions and wishes will be carried out as far as is possible. Service users need to trust that the people caring for them and cannot do this without effective communication. If effective communication does not take place then service users can feel that they are not in control of their lives or the care that they are receiving and can be left feeling isolated and intimidated by situations. Service users also communicate their consent to any treatment and care that they are to receive and any medication that they are prescribed. Understand how to meet the communication and language needs, wishes and preferences of an individual. It is important when considering communication to be aware of the needs of the service user. If the service user has any sensory impairments such as deafness or blindness then different ways of communicating need to be looked at such as sign language. Other issues to consider are culture and religion as this can affect who a service user would be more comfortable talking to about certain
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