Assignment 201 Principles of Communication in Adult Social Care Settings Essay

921 WordsSep 5, 20144 Pages
Question booklet Task A – Short answer questions Ai Describe four different methods of communication. 4 marks 1. Verbal communication, using sounds, words, language and talking. 2. Non verbal communication, using sign language, body language and gestures. 3. Visual communication ,using signs, symbols, photos and picture cards. 4. Written communication, using a pen and paper or a computerised device. Aii Identify five different reasons why people communicate. 5 marks 1. To show their feelings and to express their emotions. 2. To be able to socialise with other people. 3. To be understood by others. 4. To pass and receive information. 5. To be able to share their knowledge. Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs (2 marks) To make sure that the service users needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. 2. Wishes and preferences (2 marks) It is important to find out about the individuals wishes and preferences so that there is no misunderstanding or mistakes that could be prevented, knowing what type of communication is to be used, ie lip reading, and speaking clearly and looking at the client when you
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