You need to consider the tone and pitch of your voice, does it suit the situation or topic? With non verbal communication using facial and hand gestures this needs to be tailored to the situation or topic, it could be just a smile or hand on the persons shoulder is sufficient to the situation. Where by frowning and waving arms as if annoyed would be detrimental to the feelings of the individual. 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways Communication can be slightly different when using it with
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
Factors to consider to promote affective communications: Verbal communication * Volume of speech * Choice of words * Tone of voice * Speed Non Verbal * Eye contact * Body language * Body positioning * Touch * Facial expression It is important to be aware of how individuals communicate, if they have any special needs or preferences. This information can be found in the individuals care plan. Q4. Individuals from other cultures may interpret our communications differently as they use different methods or have another understanding for words we might use for example slangs terms. Eye contact and physical closeness could also be misinterpreted causing offence or an intrusion.
Unit SHC31 Assessment –SHC31 promote communication in health and social care or children's and young people's setting Communication definition: * The art and technique of using words effectively to impart information or ideas. The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior. * Interpersonal rapport. * The art and technique of using words effectively to impart information or ideas Ref: http://www.answers.com/topic/communication#ixzz28jEGT5Vt 1.1 –an identification of the different reasons people communicate. People need to communicate to set up and keep in good relationships with others.
A111 observing others is important as 1) It gives you an idea of what they may or may not be thinking and if they are interested in the subject matter 2) The person you are talking to may not be able to express themselves or communicate with you due to deafness or other physical problems A1V a) communication and language needs It is important to find out about other peoples needs as they may have difficulty understanding your language or they might be deaf. b) wishes and preferences. Everyone is an individual with different needs, by knowing their wishes and preferences you are then able to give them a more personalised care and a person centred approach to their care. Av a) Colleges Good communication allows the information about residents to be transferred without mistakes or information being lost in translation therefore allowing the care to be given correctly and appropriately b) Individuals using the services and carers Good communication allows the residents to get to know the cares therefore allowing care to be given and their care needs are met, also the residents feel
CU1530 Promote Communication In Health, Social Care Or Children's and Young People's Settings 1.1 Identify the different reasons people communicate People communicate to express their views and wishes, to portray their needs and emotions. Communication is a major way to share information on residents and to influence people. 1.2 Explain how communication affects relationships in the work setting. Good communication in the work setting can make the workplace run affectively and also ensures the service user gets the care that they require. If there is bad communication in the workplace or a communication breakdown then this can be disruptive to the staff and service users in which the care required is not delivered resulting in the staff and service users being upset or unsettled.
Unit 4222-201 Introduction to communication in health, social care or children's and young people's settings (SHC 21) 1.1 There are many different reasons why people communicate, such as: to give and receive information, discuss a problem or a situation, outline a concern, to negotiate, to learn, to express emotions, to give opinions, to get their views across and to receive instructions. 1.2 Effective communication can affect all aspects of work because I work in partnership with other people, such as, colleagues, service users, families, and outside organisations. Effective communicate with these will ensure effective team work and consistent care. Effective communication is used to establish and maintain these relationships. I need to give and receive important information and instructions.
P1 Explain the role of effective communication and interpersonal interaction in a health and social care context Effective communication and interpersonal interaction in health and social care is extremely important. Communication with others will vary depending on who you are talking to and the situation you happen to be in. For example, communication whilst amongst friends is more likely to be relaxed, although, in a working health and social care setting, you would be punctilious and professional. According to the Care Value Base, one of the rules and guidelines health practitioners have to follow is “Providing effective communication and relationships.” Communication is a two way process and we use lots of different forms in communication.
Unit 1: Promote Communication in Health, Social Care or Children's and Young People's Settings. 1.1 Identify the different reasons people communicate. People communicate to express any feelings or needs and to share information and ideas. Questions can be asked and problems can be solved through communication. Communicating can also build bonds and relationships between people, for example if a service user is feeling lonely and they're trying to communicate with you and you don't show any interest or patience they become resentful and will refrain from communicating with you in the future which could effect your knowledge of their needs and feelings.
Listening with an empathic ear and utilizing some intervention or other techniques to help people change their views about their circumstances is challenging but can be achieved through a lot of hard work and good communication. Verbal and non-verbal communication sends messages to both interviewer and interviewee. This is important because messages can be misinterpreted. It is so important to keep an open mind when interpreting the different aspects of communication. The human service staff must work together, and if there are any differences with the different styles of human service work, and staff then it should be resolved in calm and appropriate way.