To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs (2 marks) To make sure that the service users needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. 2. Wishes and preferences (2 marks) It is important to find out about the individuals wishes and preferences so that there is no misunderstanding or mistakes that could be prevented, knowing what type of
Aiii Give two reasons why it is important to observe the reactions of an individual using the Service when you are communicating with them. 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be nonverbal and it may take a few guesses to know what the service uses wants or needs.
To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs (2 marks) To make sure that the service users needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. 2. Wishes and preferences (2 marks) It is important to find out about the individuals wishes and preferences so that there is no misunderstanding or mistakes that could be prevented, knowing what type of communication is to be used, ie lip reading, and speaking clearly and looking at the client when you
2.1 explain why its important to find out an individuals communication and language needs, wishes and preferences. Not every one communicates in the same way and affects a wide range of factors such as sensory ability, language, cultural background, self-confidence, physical ability or level of learning ability you need to be able to offer support in the best way for them. Ask questions with the resident find out what they are comfortable with or ask family members, friends or anyone else who may visit them. 2.2 describe a range of communication methods. There are many types of services available for communication like action for the blind (www.actionforblindpeople.org.uk).
Smiling. If they are paying attention to what you are saying. Many people have different ways of expressing their feelings through expressions. Understand how to meet the communication and language needs,wishes and preferences of an individual It is important to find out and individuals communication and language needs as it may produce a barrier between you and the client. They may speak a different language to what you can speak which will then make communication very hard.
CU303P/CT303 Principles of Communication in Adult Social Care Settings. 1.1 The different reasons why people communicate are To express needs, to share ideas and information, to reassure, to express feelings, to build relationships,to ask questions and to share experiences. 1.2 If you do not show effective communication then the person/people you are communicating with may not understand what you are trying to communicate to them. They may also misunderstand what you mean and give you an invalid response. 1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them.
2.3 Explain why it is important to observe an individual’s reactions when communicating with them – It is important to observe an individual’s behaviour because their body language is also a form of communication. Communication is a two way process called an interaction and it is important to observe people as you deal with them. As a carer we must be good communicators, this means much more than just talking to people. We must communicate through speaking, facial expressions, body language and gestures to name a few. 2.
QCF HEALTH AND SOCIAL CARE LEVEL 2 – RAMONA CALOTA Task 1 Task 1.1 Identify the different reasons people communicate Communicating it can be vital to make quality of life better because someone can they can tell me if they are in pain or it can be make emotional contact to express feelings I communicate to express most of my emotions like joy or sorrow, satisfaction or disappointment, courage or fear with appropriate words and gestures. The type of communication is very different and it depend on the circumstances, it can be two different type such as: personal and intimate – this type of communication I can have it with people to whom are very close formal – this type of communication are for a group of people and for a wider audience such in a courtroom informal - I can find this type of communication in a office room like chatting with colleagues As a carer communication it is very important because service users communicate with the carer to express their needs, preferences and to ensure that the service user receive exactly what they need when they need. Communication will help me for developing positive relationships with service user, and their families. Task 2.1 Explain how effective communication affects all aspects of your work Communication does affect all aspects of my work. Effective communication is a two-way process - sending the right message, that is also being correctly received and understood by the other person.
Unit 201 – Principles of communication in adult social care settings 1.1 Identify different reasons why people communicate. To convey information To help establish a relationship To confirm that suitable or appropriate action is being taken 1.2 Explain how effective communication affects all aspects of working in adult social care settings. Without effective communication it is not possible to form any kind of relationship with the people with whom you are working. Furthermore you would be unable to confirm that you were meeting their personal needs and requirements. 1.3 Explain why it is important to observe individuals’ reactions when communicating with them.
If this is not possible in some cases then there are lots of other ways to find out information such as looking through care plan, speaking to a member of family or close friend, asking someone from the same culture, either a collage or cultural representative. Do not assume that you approach everyone in the same way. It is my job to find out the best way to approach someone. People have many communication needs such as, cultural backgrounds, language, self-confidence, level of learning ability, physical ability and sensory ability. It is my responsibility to make sure that my communication skills meet the needs of the service