Effective communication and interpersonal interaction in health and social care Communication is an important role in health and social care settings, it allows room for positive relationships and the sharing of information to be done correctly and privately. Communication can be verbal or non-verbal, in this assignment I’m going to identify a range of contexts where communication is essential. One to one communication is two people commuting, this can be formal, informal, by email, etc. For example a care worker must be formal to a patient, but when they get to know them very well, it can turn into informal communication. One to one communication is only effective when listening skills, questioning skills and information-giving skills are present.
P1 Explain the role of effective communication and interpersonal interaction in health and social care context Effective communication is a conversation where no one gets confused by the other persons meaning. The first thing you need to do to ensure effective communication is to use key words. The second thing is to ask clarifying question that try to find out the other persons true meaning. An effective communication can also mean a conversation in which two people both enjoy the conversation and learn something. Effective communication in the health and social care sitting is very important as it allows the health care workers, perform their rules effectively allowing them to work alongside their colleagues whilst developing supportive friends with the users of the service who come from different types of background ect.... People with communication disability are at risk of not being able to communicate effectively with their health care professionals and this could have an impact on their health.¬¬¬¬¬¬¬¬¬ Contexts of communication in health and use and social care In health and social care professionals have to develop effective communication skills in order to work with the diverse range of people who work in the social care.
Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard. Good communication between staff members is important to ensure problems are picked up and solved quickly. Such as an elderly service user having a preference to a bath rather than shower, the service user can then communicate this information effectively to staff and pass this information on to their colleagues.
How communication is so important in a health and social care environment Communication is vital when working in a health and social care environment, verbally or non- verbally. It is needed so that the carer (nurse, social worker) can give the best possible support or help to the patient. Good communication skills can gain positive relationships and also put the patient at ease as they will feel they can start to trust you which help them to relax and communicate back with you. This can then help to get a bigger picture of the patient's background and enable you to understand their needs. Sometimes it may not be as simple as just talking to a patient, it maybe there deaf or blind, if this was to be the case it is very important for to you finds the right way to communicate with them, for simple reasons such as an emergency.
However, when speaking to a client, using jargon and medical terms can be considered as inappropriate and confusing for the people involved. When Patients come into a hospital, they are concerned with their health and they would want to know as much information as a nurse can give them. By using the correct language, and knowing how much information to divulge, a nurse can positively contribute to the care of their client. (Wright, Lorraine M.; Leahey, Maureen. 2009).
Health Care Roles in Communication Krista Zieber HCA/230 Axia College 10/09/2011 Kelly Brazao Good healthcare communication is important for the caregiver and the patient. Communication is about perspective, how the patient perceives the caregiver and how the caregiver perceives the patient. Communication in healthcare is about treating the patient as a person not as a problem. If a patient perceives a caregiver as someone who cares about him or her and who understands his or her beliefs wither the beliefs are based on broader cultural views and practices or personal views he or she will have faith in the caregiver. The belief in the caregiver will encourage the patient follow the plan of care benefiting both patient and caregiver.
Communication is defined as exchanging information through speaking, writing, or other effective communication such as braille. The purpose of effective communication in health and social care is so professionals can successfully interact with clients, this leads to trust being gained and getting to know them which means the professional will start to understand and meet their individual needs. The responsibility of developing effective communication between the professional and client is down to the professional who must understand what the clients preferred way of communicating is. For example, if they’re deaf they may prefer to either lip read or use sign language. Another example of meeting an individual’s needs is ensuring the food you provide them with meets their needs, for example people from different cultural backgrounds tend to eat different foods.
Most importantly, a special patient relationship is formed that enables an assistant to provide quality care and service. Active listening is an essential skill that will aid in the success of a medical assistant. Although human error is inevitable, listening carefully will lead to less room for mistakes. Confusion can be avoided altogether if one pays close attention to detail. When instructions are followed properly, the chances of failing at assigned tasks decrease dramatically.
There is a need to devise a strategy to communicate that would promote empowerment, building on existing strengths so as not to reinforce a sense of helplessness and power imbalance. Studies have showed that by using verbal and non verbal communication techniques appropriately can help us nurses/carers and families to communicate and enhance the communication experience for Mr Kee. For example we should create conducive environment, listen carefully to what he is trying to say, observing his body language, using positive body language to convey warmth and reassurance, speaking slowly, using short and simple words, give Mr Kee opportunities to talk in indirect ways and to express himself, I tried emphasis the need for us nurses/support worker to be creative, adaptable and skilful to avoid disempowering Mr Kee because of his communication impairment (Allan 2001, Feil & DeKlerk-Rubin 2002 and Alzheimer’s Association 2005). ‘One of the ways in which people with dementia are disempowered in communication is that of being continually outpaced, having others speak, move and act more quickly that they are able to understand or match’ (Killick and Allan, 2001, pp.
A person’s health could be changed by the environment or how comfortable that patient is in their current surroundings, therefore for a patient’s health to improve they need a stable and productive environment, and must be happy as a patient. The third concept, environment, to me includes all the internal and external factors that act on human beings and affect their behavior and development. The idea behind this concept is that the environment influences individual and collective health and that individuals who experience a positive, comfortable nursing environment are more likely to demonstrate good health versus those