Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. Express an idea; to ask questions and receive an answer; socialise with people around us; to support others. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Colleagues communicate to build good relationships, to make sure we hand over information, to prevent misunderstanding or mistakes happening. b) Individuals using the service and their carers For the service users to participate in activities, to build good professional relationships. Aiii Identify three ways of finding out the communication and language needs of an individual.
1.2 Explain how communication affects relationships in adult social care settings. In relationships, the building of trust and understanding between people make it easier to get things done. Working as part of a team, you have to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. The key relationships are with the people I support.
1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas. The first is the people we support and the communication we share with them, if we consider are job role it is vital communication is clear and made simple on many occasions because this can help establish trust and confidence from those we support, it helps individuals understand what is happening and their need to be understood. The second area is those we work with, using effective communication is important so that continual needs are supported and that we keep a clear idea of what has happened and what we need to do. The passing of information can only be done through communication. We keep a recorded trail of communication in many areas of social care, but even the communication that is not recorded is vital to be clear and understood.
b) Individuals using the service and their carers Communication between individuals using the care service and their carers is important as it builds a good relationship and individuals can express their needs and preferences to the carer to ensure they are met. Effective communication allows the individual to know what options and choices are available to them regarding their care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. The service user would be a good and effective way of finding out information if they have the capacity to identify their needs.
Unit 301 Principles of communication in adult social care settings Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons people communicate * People communicate for many reasons such as to express their needs, share information, express feelings, ask questions, build relationships, receive instructions 1.2 Explain how communication affects relationships in an adult care setting * In care setting effective communication can gain trust with service users and carers resulting in good relationships Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Compare ways to establish the communication and language needs, wishes and preferences
Effective communication can affect: * service provision * teamwork * participation, support and trust * empathy and shared understanding * recording and reporting 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. Importance of observing an individual’s reactions may include: * to understand what an individual is trying to express * to meet the * to identify any changes in an individual’s needs * to enable effective communication 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1 Explain why it is important to find out an individual’scommunication and language needs, wishes and preferences. An individual is someone requiring care or support Preferences may be based on: * beliefs * values * culture Importance of finding out an individual’s needs, wishes and preferences may include: * to enable effective communication * to understand what an individual is trying to express * to understand an individuals’ needs, wishes, beliefs, values and culture * to avoid the individual feeling excluded * to avoid the individual becoming distressed, frustrated or frightened * to support the individual to be fully involved in their daily life 2.2 Describe a range of communication methods.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users. With service users I initially need to establish a service users ability, needs and preferences in relation to communication needs and develop a plan of action to provide appropriate support that meets the service users communication needs and methods. The assessment involves observation questions and regarding information on a number of areas including ways and their preference of communication by service users which support process of completing the service users person centred plans. Any changes to service users’ needs need to be recognized and care plans changed to support the changes. When conversing with service users I ensure I speak in an informal relaxed way I
Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression. People communicate to obtain and share information about service users with colleagues and other professionals to ensure the team is fully informed. May also need to communicate with a service user or a family member about the care and support they receive or, about the kinds of services and facilities that are available in a care setting. People communicate to express thoughts and ideas about care issues or about aspects of practice with colleagues. 1.2.
Understand Why effective communication is important in the work setting. Communication is the act of transferring information from one person to another. We communicate in a variety of different ways that may be verbal and non verbal. People communicate for a variety of reasons and it is essential to communicate effectively to build and maintain positive relationships. Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour.
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.