Principles of Communication in Adult Social Care Settings

773 Words4 Pages
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. Express an idea; to ask questions and receive an answer; socialise with people around us; to support others. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Colleagues communicate to build good relationships, to make sure we hand over information, to prevent misunderstanding or mistakes happening. b) Individuals using the service and their carers For the service users to participate in activities, to build good professional relationships. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Observation aver the clients and staff as well; care plans, risk assessments and guidelines are to be put in place for staff to understand better the clients’ needs; The most effective is observation as you can see for yourself how the client communicates to others. Aiv Describe three factors to consider when promoting effective communication. The environment The mental health condition The age. Av Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting. The tone in our voice The posture The mimics Sign language Eye contact Braille Interpreters Signs and pictures. Avi Explain why it is important to respond to an individual’s reactions during communication. We need to make sure the
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