b) Individuals using the service and their carers is different depending on the person with who you are communicating and the purpose of the communication. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Three ways is by thier speech , facial expressions and body language. Aiv Describe three factors to consider when promoting effective communication.
301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals b) Individuals using the service and their carers Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Aiv Describe three factors to consider when promoting effective communication. Av Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
• Making choices. • Building and maintaining good working relationships. Aiii) Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks • So we can record if a client’s condition has changed so we can monitor and review their care package. • Ensure you
Unit 201 – Principles of communication in adult social care settings Outcome 1 Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. People communicate for many different reasons. People communicate to express their feelings, their preferences, their needs, their wishes, their preferences that they have, to build relationships with other people or a partner, to share their experiences that they have had or to share ideas with one another or when getting to know other people. Communication is key in order to maintain relationships with others and staff.
Hello Class and Professor, The ABC Model of Crisis Intervention is broken down into three stages. The first stage is developing and maintaining rapport. After reading this section in the text on pp. 70– 77, explain what skills you will need in this area. What is the reason that a crisis-intervention worker needs these personal skills?
To pacify or calm someone. 4. To give instructions, to understand each other. A2. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practioners.
L3 HSC Technical Certificate unit worksheet Unit 301 - Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards 1. Identify the different reasons why people communicate (1.1.1) People need to communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships, socialize, to ask questions and to share experiences. People need to communicate to establish and maintain relationships with people. 2. Explain how communication affects relationships in an adult social care setting (1.1.2) You need good communication in an adult social care setting to provide a good service.
unit 1 Principles of communication in adult social care settings 1 Understand why communication is important in adult social care settings Reasons why people communicate: express needs; share ideas and information; reassure; express feelings; build relationships; socialise; ask questions, share experiences The effects of communication on own work: communication with eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills The importance of observing others’ reactions: verbal communication eg tone, pitch, silence; non-verbal communication eg body language, facial expressions, eye contact, gestures, touch; to understand emotional state; know if information has been understood; the role of the communication cycle; when and how to adjust communication method; recognising barriers to communication 2 Understand how to meet the communication and language needs, wishes and preferences of an individual Communication and language needs of individuals: home language; preferred method; sensory difficulties; preferences based on eg beliefs, values, cultural variations, age, gender; additional learning needs; physical disabilities Communication methods: verbal: non-verbal; written; British sign language; Makaton; Braille; finger spelling; pictures and symbols; technological aids eg minicom, telephone relay systems; human aids eg interpreters, translators When and how to seek advice: awareness of barriers; understanding own strengths and weaknesses relating to communication skills; support from colleagues; manager; SENCO; specialists eg speech and language therapists, sign language specialists 3 Understand how to reduce barriers to communication Barriers to