Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
1. Identify the different reasons why people communicate (1.1.1) People communicate to make friends and build relationships, to express feelings, thoughts and emotions, to express needs, wishes and preferences, to obtain and exchange information. Communication helps maintain independence. 2. Explain how communication affects relationships in an adult social care setting (1.1.2) Good communication encourages participation, builds trust, promotes feelings of value and self worth and empowers individuality, creates equality and gives a shared understanding of each other’s needs, wishes and expectations.
Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 Explain how communication affects relationships in an adult care setting: Good communication will enable me to build strong relationship based on trust. It is essential that the individuals I support trust me as I will be working closely with them sometimes providing personal care which can be a very intimate task. Effective communication can help promote and create a positive working environment.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Each team member shares information about their role and can highlight any problems or positives regarding the service user * Relationship with the service user. This is a one on one relationship. You have to listen and observe while delivering care. You have conversations and ask how they are and what they need. This is the most important relationship to establish and maintain because the service user needs to be able to trust you and feel safe.
EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN THE WORK SETTING When people communicate well with individuals in a work setting they usually feel satisfied. Good communication ensures that service users receive the best quality care and their individual needs met. It also enables you to build a strong relationship with a service users and colleagues. A relationship is built on trust. Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care.
Communication affects all aspects of working in adult social acre setting because it builds trust between the service user and carer; this also affects the confidence that the service user may have. Trust affects confidence because the service user can confine in the carer, the carer can then boost the service user’s confidence. Communication is important because the service user and carer should have mutual respect for one another. The carer should also consider dignity towards the service user. 1.3 – Explain why it is important to observe individual’s reactions when communicating with them.
Unit 201 – Principles of communication in adult social care settings Outcome 1 Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. People communicate for many different reasons. People communicate to express their feelings, their preferences, their needs, their wishes, their preferences that they have, to build relationships with other people or a partner, to share their experiences that they have had or to share ideas with one another or when getting to know other people. Communication is key in order to maintain relationships with others and staff.
Education, communication is needed to enable a person to learn. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. (C301 1.2) (SHC31 1.2) Effective communication can affect a relationship in an adult social care setting by making the service user feel happy, secure, safe and comfortable with the social care worker. This enables the social care worker to carry out their job role and ensure the service user is receiving the best care. If effective communication is being used in an adult social care setting then the family, service user and other practitioners Using the table below, identify three ways of finding out the communication and language needs of an individual.
Level 3 301- Communication 1:1 Identify the different reasons people communicate. (Diploma 301 1 People communicate to socialize, express feelings, ask questions, to share ideas, information and opinion, to express needs, to reassure, to share experiences, to give instructions, to give encouragement, to understand and to be understood, etc. 1:2 Explain how communication affects relationships in your work setting. (Diploma 301 1:2) Communication is the key for a good relationship with my service users, their families, my co-workers, my manager, etc. An effective communication is important in my work place and we make sure that the message send is clear and concise and the message must be understood correctly to have a response to avoid conflicts that could be rise because of a bad or no communication.