Unit 301 Essay

11049 Words45 Pages
Unit 301: Principles of Communication in Adult Social Care Settings. Outcome 1: Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. Communication is much more then talking – it is about how people respond to each other in many different ways, such as touch, facial expression, body movements and dress. There is also written communication, the telephone and eletronic messages. Communication is the basis of all relationships, regardless of whether the relationships are personal or professional, and regardless of the nature of the communication. As people communicate, a relationship is formed. This is usually a two-way process as each person involved gets to know the other through a process of communicating and sharing information. When you support someone, you will get to know and talk to them, and a relationship will grow. Professional relationships are built on respect, trust and good communication. Professional requirements and the Code of Practice relevent to the country you work in bind you to deliver a certain standard of service and behaviour. The Code of Practice covers issues such as treating people with respect, behaving honestly and being trustworthy, maintaining confidentiality and working in the best interests of the prople you support. 1.2 Explain how communication affects relationships in adult social care settings. In relationships, the building of trust and understanding between people make it easier to get things done. Working as part of a team, you have to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. The key relationships are with the people I support. My skills in building a relationship will be an important part of
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