Health & Social Care Level 3 Unit 301

1158 Words5 Pages
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. People communicate to express their emotions, their opinions, their needs and their knowledge. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication between colleagues and other professionals ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised. b) Individuals using the service and their carers Communication between individuals using the care service and their carers is important as it builds a good relationship and individuals can express their needs and preferences to the carer to ensure they are met. Effective communication allows the individual to know what options and choices are available to them regarding their care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. The service user would be a good and effective way of finding out information if they have the capacity to identify their needs. The resident’s family would be another way of finding out information if they do not have the capacity to inform their care worker themselves. This would depend on the relationship they have with their family. The third way of finding out information on the individual would be their care plan. This would only be effective if it was up to date. Aiv Describe three factors to consider when promoting
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