Unit 4222-301 Outcome 1 Understand why effective communication is important in the work setting Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. It is crucial to have good communication for developing positive relationships with other people. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
· To learn, teach and educate. · To give instuctions, support, advice, and ask questions. · To express needs or feelings, to give reasurance, and acknowledgment. · To socialise with others for enjoyment, company, and to maintain relationships. Communication is very important in the adult social care setting to maintain good working relationships with colleagues, health care professionals, residents, and their families.
This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds. People who have disabilities can have problems with communicating effectively with their careers and this could cause problems for them and their health. Verbal communication is a spoken language used by people to communicate out loud. To be a good communicator you can use verbal and non-verbal ways of communicating. A good verbal communicator is someone who listens well and can think and express ideas clearly.
2. Effective communication can also affect the relationship between colleagues and other practitioners, as they are able to easily pass on vital information regarding the service user which can improve the quality of their care. As well as this, the relationship between colleagues and practitioners remains professional when the use of slang and jargon is avoided. Aiii. Identify three ways of finding out the communication and language needs of an individual.
As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. 2. Explain how communication affects relationships in the work setting * Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual
Wishes and preferences; some people prefer to be called by a different name or nickname, if they wish to go to appointments by themselves or with a member of staff. Avi.) Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues- Creates a positive vibe within the working environment b) Individuals using the service and carers- To assure care needs are recognised and fulfilled. c) Other professionals- That all information regarding service users are relayed to each other Avii.) Identify three examples of barriers to communication, and describe ways each barrier could be reduced.
BTEC Unit 10: Principles of communication in adult social care settings 1.1 People communicate in different ways like expressing and sharing ideas. They also share feelings, needs, wishes and preferences as a way of communicating. Forming relationships and getting to know eachother. 1.2 Communication affects relationships in adult social care settingsbecause it encourages participation and equality, communication also promotes empathy and prevents misunderstanding. Communication can also help or resolve conflict or differences.
Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practioners. 1.Effective communication is key to building relationships in an adult social care setting. It assures the client is happy and feels safe and secure when working with thecare worker. It builds up trust and ensures the service user is provided with the best care. 2.Effective communication is vital between colleagues.
Deborah Taylor NVQ Level 3 Health and Social Care Unit 301 Principles of communication in adult social care settings Outcome 1 Understand why effective communication is important in adult social care settings: 1) Different reasons why people communicate • To build relationships • To express needs; to share ideas and information; • To reassure; to express feelings; to build relationships; to socialise; to ask questions; to share experiences • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure these needs are met. 2) Explain how communication affects relationships in an adult care setting • Communication in adult care settings is essential and it is used to meet the needs of service users and build positive, honest and trustworthy relationships. • It is a requirement of a support workers job role to positively communicate with all service users, their families, other members of staff and team leaders on a daily basis. This builds positive relationships based on trust and honesty.
1.1. Identify different reasons why people communicate. Reasons why people communicate: express needs; share ideas and information; to reassure; express feelings; build relationships; socialise; ask questions, share experiences 1.2. Explain how effective communication affects all aspects of own work. The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills 1.3.