L3 Hsc Unit 301

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1. Identify the different reasons why people communicate (1.1.1) People communicate to make friends and build relationships, to express feelings, thoughts and emotions, to express needs, wishes and preferences, to obtain and exchange information. Communication helps maintain independence. 2. Explain how communication affects relationships in an adult social care setting (1.1.2) Good communication encourages participation, builds trust, promotes feelings of value and self worth and empowers individuality, creates equality and gives a shared understanding of each other’s needs, wishes and expectations. Good communication is important between staff and all involved in an individual’s care to ensure consistent delivery of the best level of care. Poor communication can lead to feelings of low self esteem, isolation, confusion, fear and frustration. It can also leave someone at an increased risk of abuse. 3. Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1) By speaking to and asking the individual themselves Reading the care plan Gather information through speaking to family, friends and others who know them well Speak to other health professionals involved in their care 4. Describe the factors to consider when promoting effective communication (2.2.2) Factors to consider include the individual’s cultural and religious beliefs. Whether they need communication aids such as a pen and paper to write things down or other visual aids. Are they wearing their glasses and/or hearing aids? The environment needs to be considered. It may not be private enough; there may be too much background noise or it may not be light enough for someone to see your face clearly. The body language you use should be positive and open and a good tone of voice used to indicate interest. Where you position

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