Health and Social Care Level 3 Unit 1

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Unit 1 Principles of Communication In Adult Social Care Settings. 1. Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate? People communicate to express needs, share ideas and information, reassure, express feeling, build relationships, socialize, ask questions and share experiences. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of individuals. It is a basic requirement of my job role to communicate with individuals and their families and other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers record notes about their visit in log books after attending an individual, thereby keeping other staff informed and aware of current situations with the individual. Individuals communicate with carers to express their needs and preferences and to ensure they are met. 1.2 Understand how communication affects relationships in an adult social care setting? Communication can lead to good or poor service within an adult social care setting. Good communication with individuals encourages participation in activities promoting equality and independence. The individual can gain trust and understanding from the carer and therefore communicate their needs in a way they feel comfortable. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard and ensure problems are
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