Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. - to understand the needs - to share information - to build a relationship - to express feelings Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Create a good relationship and improve the quality of care .Can resolve conflict that may arise. b) Individuals using the service and their carers Create a good relationship , build trust and respect. Service users would feel safer and feel that they can trust the carer with any problem. Carers would communicate more which would lead to the user getting the correct care.
4. To express needs and share ideas and build relationships through feelings and ideas. To socialise and share experiences with another person. AII) Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. Effective communication can affect relationships in an adult social care setting between individuals using the service.
To pacify or calm someone. 4. To give instructions, to understand each other. A2. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practioners.
Aii. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. 1. Effective communication can affect the relationship between a service use and their carer because if the carer uses appropriate language and a calm tone of voice the service use will feel more at ease and more comfortable receiving care. 2.
Education, communication is needed to enable a person to learn. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. (C301 1.2) (SHC31 1.2) Effective communication can affect a relationship in an adult social care setting by making the service user feel happy, secure, safe and comfortable with the social care worker. This enables the social care worker to carry out their job role and ensure the service user is receiving the best care. If effective communication is being used in an adult social care setting then the family, service user and other practitioners Using the table below, identify three ways of finding out the communication and language needs of an individual.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
Assignment 301 Principles of communication in adult social care settings Task A Identify four different reason why people communicate To solve problems To pass information To carry out our jobs effectively To express our feelings Explain how effective communication can affect relationships in an adult social care setting between Colleagues and other professionals Communication between colleagues and other professionals is essential as it will help minimise mistakes and also helps pass over clear and accurate information.Sharing the correct information throughout communication will help us build strong working relationships between colleagues, service users and other professionals. B. Individuals using the service and their carers. Because of the nature of the job that social care workers do it is very important that they communicate effectively as this could put the service user at risk and can lead to mistakes and also being able to explain things well and be open to opinions and advice from colleagues. Identify three ways of finding out the communication and language needs of an individual.
The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills 1.3. Explain why it is important to observe an individual’s reactions when communicating with them. The importance of observing others’ reactions: verbal communication eg tone, pitch, silence; non verbal communication eg body language, facial expressions, eye contact, gestures, touch; to understand emotional state; know if information has been understood; when and how to adjust communication method; recognising barriers to communication 2.1. Find out an individual’s communication and language needs, wishes and preferences. Communication and language needs of individuals: home language; preferred method; sensory difficulties; preferences based on eg beliefs, values, cultural variations, age, gender; additional learning needs; physical disabilities 2.3.
Av Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting. Avi Explain why it is important to respond to an individual’s reactions during communication. Avii Explain how an individual’s background can influence their communication methods. Aviii Identify three examples of barriers to communication and explain how you could overcome each barrier. Aix Describe two strategies that you could use to clarify misunderstandings.
audience, noise, lighting; the service user’s disposition and also the support workers if communicated ineffectively; the use of jargon and language and cultural differences. 3.4 Identify sources of information and support or services to enable more effective communication. In the ability to assist and provide our service users with the best possible means of communicational services, we liaise with organisations that can enable us and the client to communicate seamlessly. These organisations vary in their field of expertise from advocacy services; speech and language services; NHS; third party organisations e.g. Sense and