2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Some people have communication difficulties, people with Autism, dementia or people who are physically unable to speak. In order to support individuals with communication difficulties their needs, need to be understood of the difficulties they face. It is really important to recognize that people are individuals. The way you communicate with mrs a will be different from the way you communicate with Mrs B.
1.3- Explain why it is important to observe an individuals reaction when communicating with them. * Sometimes in Face-to-Face conversations the person listening may not always verbally indicate if they understand/agree simply by their words, tone or silence. Watching out for and using body language, facial expressions, gestures as a non-verbal way of communicating together with eye contact can help to understand their emotional state/barriers with communication, which can then help us to find a more reliable way of communicating with a person to ensure their needs and preferences are being met. Learning Outcome 2- Be able to meet the communication and language needs, wishes and preferences of individuals. 2.1- Find out an individual’s communication and language needs, wishes and preferences.
Unit 301 Principles of communication in adult social care settings Outcome 1 To ask questions; to share or receive information; to show interest; to socialise; to express needs and preferences; to share ideas and wishes. Adult social care settings can involve a number of people, eg. Family, friends, medical and care professionals. Communication allows a constant flow of information allowing a continuity of care to be delivered. It is important that a level of trust may be obtained from an individual, trust is a foundation of a relationship.
It is important to find out and individuals’ communication and language needs, wishes and preferences as this can affect certain aspects of work. A resident may not understand what is being said to them as they may be deaf/hard of hearing, they may have dementia, may have only just woken up and not alert, they may speak a different language to ourselves. Knowing a residents communication and language needs, wishes and preferences can set up a good relationship. A range of communication methods may consist of: * Sign language - This can involve a mixture of shapes, orientation and movement of the hands, arms or body, and facial expressions.
Principles of communication in adult social care setting 1 Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate We as humans like to be with other people, interact and socialize with people around us. We also communicate for specific reasons to express emotions. Below are some of the expressions we use. Fear Anger Pain Happiness Love Communication is used to put our views, wishes and information across to others and make our quality of life better.
Unit 4222-201 Introduction to communication in health, social care or children's and young people's settings (SHC 21) 1.1 There are many different reasons why people communicate, such as: to give and receive information, discuss a problem or a situation, outline a concern, to negotiate, to learn, to express emotions, to give opinions, to get their views across and to receive instructions. 1.2 Effective communication can affect all aspects of work because I work in partnership with other people, such as, colleagues, service users, families, and outside organisations. Effective communicate with these will ensure effective team work and consistent care. Effective communication is used to establish and maintain these relationships. I need to give and receive important information and instructions.
A111 observing others is important as 1) It gives you an idea of what they may or may not be thinking and if they are interested in the subject matter 2) The person you are talking to may not be able to express themselves or communicate with you due to deafness or other physical problems A1V a) communication and language needs It is important to find out about other peoples needs as they may have difficulty understanding your language or they might be deaf. b) wishes and preferences. Everyone is an individual with different needs, by knowing their wishes and preferences you are then able to give them a more personalised care and a person centred approach to their care. Av a) Colleges Good communication allows the information about residents to be transferred without mistakes or information being lost in translation therefore allowing the care to be given correctly and appropriately b) Individuals using the services and carers Good communication allows the residents to get to know the cares therefore allowing care to be given and their care needs are met, also the residents feel
It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential. People’s body language, facial expressions, gestures and their position as well as speaking is key to understanding what is being communicated to you and to watch the effects so that any issues can be recognised and dealt with accordingly. 1 2.4 Finding out an individual’s communication and language needs, wishes and preferences can be done many different ways. You can ask the service user or their family. The care plan or medical records may also say.
Name: unit 01 Principles of communication in adult social care settings 1.1 Identify different reasons people communicate * One of the reasons people communicate is to pass information. It is a way of sharing ideas and experience. * People communicate in order to establish and maintain relationship with each other, to receive and give information, to share opinions, feelings, knowledge and emotions. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Effective communication is a two way process. Sending the right message that is also being correctly received and understood.
I’ll use different language with my colleagues, supervisors, patients and their families. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important because by observing peoples reaction you can adjust your own reactions, body language and gestures. You can also find out if for example touch is acceptable, and I’ll now if there are any problems, that I will have to address. 3.4 Identify sources of information and support or services to enable more effective communication Sometimes I’ll require specialist assistance to communicate with some people. It could be special equipment or technology, language therapist or interpreter.