201 Cert. 1 – Understand why communication is important in adult social care settings.
Within the adult social care setting, there are many reasons why people communicate. People may communicate physically or verbally to express to someone what they need or want, how they feel, socialising, explanations or concerns.
Good communication in an adult care setting can affect all aspects of work. It can provide safe moving and handling for both residents and other carers, for residents who need verbal encouragement throughout the day i.e. for eating, getting up, washed and dressed, taking part in activities and also prevents misunderstandings.
It is important to observe an individual’s reaction when communicating with them, residents and fellow staff. A resident’s reaction may show whether they are in a good or bad mood, or whether they understand what has just been said to them, which allows us to then decide how to deal with the situation. Also we can use a fellow member of staff’s reaction to see whether they understand what ourselves or residents have said, especially with staff that has limited English.
201 Cert. 2 – Understand how to meet the communication and language needs, wishes and preferences or an individual.
It is important to find out and individuals’ communication and language needs, wishes and preferences as this can affect certain aspects of work. A resident may not understand what is being said to them as they may be deaf/hard of hearing, they may have dementia, may have only just woken up and not alert, they may speak a different language to ourselves. Knowing a residents communication and language needs, wishes and preferences can set up a good relationship.
A range of communication methods may consist of:
* Sign language - This can involve a mixture of shapes, orientation and movement of the hands, arms or body, and facial expressions.
* Braille - The number and arrangement of raised dots on paper, distinguish one character from...