This includes using words, feedback, action, body language and gestures. With effective communication service users and family will enjoy the services provided. 1.3 Explain why it is important to observe an individual reactions when communicating with them All communication has an effect on the person that you are communicating with. Interactions a two way process, it is important to watch the effects so that any problems can be identified and dealt with. In order to be effective in care and supporting service users you have to be a good communicator whether this is through speaking, body language, facial expressions or gestures.
Unit 201 – Principles of communication in adult social care settings Identify different reasons why people communicate. To form relationships with others – Give guidance, encouragement, support, build and gain trust and respect. To share information and knowledge – Share past and present experiences, follow or provide instructions. Express needs and opinions – If suffering any pain or discomfort, share feelings and emotions. Explain how effective communication affects all aspects of working in adult social care settings.
When you support someone, you will get to know and talk to them, and a relationship will grow. Professional relationships are built on respect, trust and good communication. Professional requirements and the Code of Practice relevent to the country you work in bind you to deliver a certain standard of service and behaviour. The Code of Practice covers issues such as treating people with respect, behaving honestly and being trustworthy, maintaining confidentiality and working in the best interests of the prople you support. 1.2 Explain how communication affects relationships in adult social care settings.
Unit 301 Principles of communication in adult social care settings Outcome 1. Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. Reasons why people communicate are to obtain and receive information, to get to know each other and form relationships. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences.
To fulfil expectations . To share information . To be social/interact | | 1.2 Explain how effective communication affects all aspects of working in adult social care settings. * * Good communication between carers and clients will allow the carer to understand the client’s needs and preferences (which could be based on beliefs, values or culture) enabling them to provide the best possible care. Good communication can also lead to them being willing to confide any problems or concerns that they may have and highlight any potential problems that could be developing or have already developed.
Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. To discuss the options available to the client which will allow them to make an informed choice in regards to their care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Observation – By observing you can determine what the clients language is, whether there is a disability or if there is a visual or hearing impairment.
* Allows carers to focus on the client’s point of view. Role of carers * To provide assistance to the client and their family. * To offer care and compassion * To have good information and useful ideas about individuals in their care and share them with management to develop appropriate strategies. * To be in touch with their own concerns and feelings. * To provide social, emotional and environmental support as well as physical.
It’s during such times, that there is a need to understand what may have caused such a response and to be empathic to the person’s individual situation. Consideration also involves keeping promises, honouring commitments and maintaining confidentiality where appropriate. Consideration means taking the time to listen to others, showing interest and responding appropriately. Another factor in establishing positive relationships is identifying and sorting out disagreements. These need to be worked through in order to restore equilibrium.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users. With service users I initially need to establish a service users ability, needs and preferences in relation to communication needs and develop a plan of action to provide appropriate support that meets the service users communication needs and methods. The assessment involves observation questions and regarding information on a number of areas including ways and their preference of communication by service users which support process of completing the service users person centred plans. Any changes to service users’ needs need to be recognized and care plans changed to support the changes. When conversing with service users I ensure I speak in an informal relaxed way I
b) Individuals using the service and their carers Communication between individuals using the care service and their carers is important as it builds a good relationship and individuals can express their needs and preferences to the carer to ensure they are met. Effective communication allows the individual to know what options and choices are available to them regarding their care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. The service user would be a good and effective way of finding out information if they have the capacity to identify their needs.