1.2 Explain how effective communication affects all aspects of own work. Effective communication can affect teamwork and recording information and reporting the information. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individual’s reaction so that you can understand what the individual is trying to express and also to meet the individual’s needs. 2.1 Find out an individual’s communication and language needs, wishes and preferences.
In face to face communication the person listening may not always indicate verbally if they have understood or agree. Observing body language helps the speaker if the other person understands/agrees. Observation helps understand the effectiveness of communication. Body language is instinctive and more reliable than verbal communication in many cases. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
Watching their body language and reactions is very important also when giving and receiving answers in conversations etc. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1. Explain why it is important to find out an individual’s communication and language needs, wishes preferences.
Explain how effective communication affects all aspects of working in adult social care settings. Communication is a vital factor when working in adult care, as it allows the needs and wishes of service users to be fully understood by staff members to ensure they have a fulfilled life. It also ensures low risk of any misunderstandings between staff members when discussing important matters so that everyone is in understanding. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding.
Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1.
1.1 Different reasons why people communicate are to express their needs and feelings with others, to share information with each other and to build up relationships. 1.2 Communication will be more effective if you build up a good rapport with the individual; if you show respect and speak directly to them ensuring eye contact is kept also if you respect confidentiality and if you are able to adapt your communication skills to meet the needs of each individual e.g. hearing loss. 1.3 To understand their body language so you can get a true feeling of their response also to make sure that the person you are talking to has fully understood what you are asking them or talking about. 2.1 You can find out and individuals communicational and language needs, wishes and preferences by asking them or their family/ friends, reading care plans, being aware of their culture, religion, ethnicity and nationality or by simply observing how the individual communicates.
We can collect the information observing, getting feedback from others and recording information. So we need to work with others to identify ways to support the continued development of communication. Care professionals communicate with colleagues and other professionals in many contexts every day. Effective communication requires personal and professional respect for others, trust in the judgement and values of colleagues, good verbal and listening skills. Care professionals may communicate formally and informally with colleagues and others working in partnership.
SHC 21: Introduction to communication in health, social care or children’s and young people’s settings 1. Understand why communication is important in the work place. 2.1 The reasons why people communicate are to get to know one another, to express their feelings, so you they can tell people their wants and needs, they also communicate to make bonds with people and to find out what name they prefer to be called, for example; if their names William they may prefer to be called bill for short. People may also communicate to give out instructions to their team to tell them what jobs they need to do. 2.2 Effective communication effects all aspects of own work because is help you understand the service user and their needs.
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1. Understand why effective communication is important in the work setting 1.1 Identify different reasons people communicate People communicate to: • Share information • Socialise • Build relationships • Communicate feelings and needs. • To express themselves 1.2. Explain how communication affects relationships in the work setting Communication in the workplace helps to build trust. Communication can be used to prevent or resolve conflict and can help prevent misunderstanding.
`1.Understand why communication is important in adult social care settings 1.1 Identify different reasons why people communicate Reasons for communication: Sharing ideas and knowledge; expressing feelings; giving/ receiving instructions; to meet need for social interaction. 1.2 Explain how effective communication affects all aspects ofworking in adult social care settings How effective communication affects all aspects of working in adult social care settings: Ability to provide well-informed better directed support, stronger working relationships, increases mutual trust and respect, individuals and next of kin reassured, reduces confusion, inefficiency and conflict. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them Importance of observing an individual’s reactions when communicating with them: Including verbal, non-verbal, handshakes, positioning, smiles, eye contact, gesturing etc. ; facial expressions can provide more insight than dialogue alone, increases own understanding of the individual e.g. emotional/ social traits may be just as important as physical disabilities.