Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs (2 marks) To make sure that the service users needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. 2. Wishes and preferences (2 marks) It is important to find out about the individuals wishes and preferences so that there is no misunderstanding or mistakes that could be prevented, knowing what type of
Aiii Give two reasons why it is important to observe the reactions of an individual using the Service when you are communicating with them. 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be nonverbal and it may take a few guesses to know what the service uses wants or needs.
Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
SUPPORTING INDIVIDUALS WITH SPECIFIC COMMUNICATION NEEDS TASK C It is crucial for a support worker to be aware and take the matter carefully, because the capability to make decisions among individuals is different. it may looks quite simple to think that people with mental impairment, physical illness or people how have got language barriers, may have affect their capabilities to express agreement. A professional carer will understand how to work sensitively with service user individually and design goals to achieve successful outcomes. The mental capacity act clearly defines that every adult has the right to make their own decisions. It must be assumed that they have the capacity to do so, unless it has been proven otherwise.
Outcome 1 Understand why communication is important in adult social care settings. The learner can. 1.1 identify different reasons why people communicate. Most human beings are sociable creatures, who like to communicate we also communicate for specific reasons such as fear, love, pain, anger, joy, to express knowledge or to give a warning of risk or danger. 1.2 Explain how effective communication affects all aspects of working in adult social care settings.
Also most of us have different emotions and feelings that we need to express and we may do this through communicating with others. By talking about what we need, wish or want is important in order for people to understand what to do if you’re feeling worried or concerned about a situation. When in a situation we are unsure of or not knowing what to do we communicate in order to receive support from others, or we may be on the other hand be supporting others with a difficult situation, by reassuring people. Explain how effective communication affects all aspects of working in an adult care setting Having effective communication in a work place which is based in a care setting is very important. Service users and their relatives need to be able to trust you in order for them to have confidence in you and to make sure you can care for them.
Therefore if/when their behaviour/reactions change or differ from the norm you will be able to notice straight away and explore what or whether there is a problem that needs addressing. Aiv: Explain why it is important to find out about an individual’s: A: Communication and language needs: It is important to remember that not everybody communicates in the same way and also you need to make sure you are able to communicate effectively with the individual’s you support in the best way for them. First you must recognise that each individual is unique; therefore there will be differences and influencing factors in the way each person communicates. Influencing factors that may affect the way an individual communicates are: Cultural differences Acknowledging and responding to the cultural aspects of an individual’s identity and care needs are likely to enhance communication. By finding out about a person’s cultural background will give you an insight as to the best way to communicate with them.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.