If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals You need to consider a number of factors when promoting effective communication, such as verbal communication. You should always think about the way you speak such as is the tone and pitch of your voice, suited to the situation or topic you are discussing? A louder more direct communication maybe required if trying to get the attention of a group instead of an individual. However this would not be suitable in a situation whereby a service user is upset or embarrassed, this would need a quieter
This will make them feel respected, valued and in control of what happens to them. 2.2 - Factors to consider during promoting effective communication are cognitive impairments such as dementia and brain injuries, sensory impairments such as being blind or deaf and physical impairments such as amputees or disabilities with movement. There could also be factors such as a language barrier, cultural differences, status/role, and clarity of message, background noise, atmosphere, whether
To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning. They must also be able to read others body language and interoperate how they are feeling, for
* Give information * Receive information * Give instruction * Receive instruction * Discuss a situation * Make a point or outline concern * Express a need * Negotiate * Develop learning. | | 1.2. Explain how effective communication affects all aspects of own work. | In my view Effective communication is a two –way process. The person communicating has send the right message, but also needs to make sure that it is being correctly received and understood by the other person or people.To communicate effectively you will need to: * Be very clear about what you are trying to say * Ensure that the person you are talking to understands what you are saying to them * Try to consider the other child s or adults points of view * Have a rapport with the child or adult you are communicating withCommunicating effectively is not always easy.
The support worker's role is to enable the individuals to communicate in their preferred way and support them in using it. My role as a support worker is to make sure the individual's communication needs are met in the way they prefer. Also to encourage communication and try different methods of communication to work out the best one for the individual and to enable them to communicate not only in the care/home environment, but also in the outside world, e.g. with members of the public. The environment may affect communication - noise, traffic, crowds, light - too bright or too dark, size of the room, distance from the person you trying to communicate with, eye contact, body language, posture/size of the person, gender.
HSC3029 1.1 If an individuals communication needs are not met it could affect all parts of their daily life. As a care assistant the ability to communicate well with a individual is the basic requirement of my job. By meeting the individuals communication needs it can help to break barriers and make the individual feel wanted and included. When an individual is upset it can make communication difficult, by being aware of how the individual best communicates it can help me diffuse an upsetting situation as quickly as possible. All individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected when supporting them.
With good communication it is less likely to be any mistakes made, if a mistake was made it should be able to be identified and discussed through good communication. 2.2 Promoting effective communication, the factors to consider are the individuals, and there preferred method of communicating. Verbal communication you would need the correct tone, pitch, does the individual need to be spoken to loudly slowly and clearly, or they could prefer quite softly and perhaps on their own. Correct eye contact is a factor to consider when communicating with anyone, staff or individuals. 3.1 People from different backgrounds, for example a some culture’s would find eye contact rude and unacceptable, some people from different backgrounds may use slang words for example, calling people babes, me duck, or may ask if they want the loo, some people may not understand what that means which could cause distress and a misunderstanding.
Explain how effective communication affects all aspects of own work. Effective communication affects my role as a care assistant as I must be able to communicate effectively with other staff, seniors and managers in order to maintain a smooth running of the care home. I also must be able to communicate with residents in order to understand them and there families to ensure their needs are being met. Factors that contribute to a effective working relationship are information sharing and confidentiality, agreeing objectives, cooperation, honesty, respect, clear communication, mutual support, sharing, reliability, shared goals and trust. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Unit 4222-324 - Support individuals with specific communication needs (HSC 3029) Outcome 1 - understand specific communication needs and factors affecting them. 1. Explain the importance of meeting an individual's communication needs. Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for the carers to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method.
This is because body language is instinctive and may be more effective than verbal communication. Some of the people we support may have difficulty communicating verbally and some may be unable to speak at all. By studying peoples support plans and speaking with work colleagues it helps us to understand how the people we support communicate. Some may prefer to communicate using signs or gestures if their speech is difficult to understand. There are many different methods of