Health and Social

1158 Words5 Pages
1. Understand why communication is important in adult social care settings 1.1. Identify different reasons why people communicate. A. The different reasons for communication is, talking verbally to a person so they listen to and understand what is being said. None verbally using body language, eye contact, touch, gestures, pictures. Both these communication methods works together to help people to make sense of what their seeing, hearing, feeling etc. 1.2. Explain how effective communication affects all aspects of working in adult social care settings. A. It can be effective by how it is put/sent across to someone. A care worker may have communicated wrongly or gave out the wrong impression when discussing something. Some organisations have rules for communications to be followed, which covers verbal communication i.e. on how to answer the telephone, write letters that are sent out by them, guidelines etc. Also to use feedback from service users, using surveys or maybe a letter from an individual giving either praise, compliment or even complaint. 1.3. Explain why it is important to observe an individual’s reactions when communication with them. A. It’s important to watch how individuals react when communicating with them because you can see their reaction to what you are saying. They may get nervous, shy, upset. Or maybe happy, excited, smile and be chatty. Watching their body language and reactions is very important also when giving and receiving answers in conversations etc. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1. Explain why it is important to find out an individual’s communication and language needs, wishes preferences. It is important to find out how an individual prefers to communicate because there may be language barriers were someone may need a translator or something need’s
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