unit 1; unit code 1.1 The different reasons for why people communicate are to share information or views on different subjects and to ask questions. To build relationships, also be able to express concerns or feelings to that person or just to socialise with them. 1.2 Communicating in the work setting enables people to build trust with that person. This helps to get an understanding of different people’s requirements. Communication is there to prevent misunderstanding or conflict.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
I endeavour to find ways to support communication using variety of methods. I also share these methods with other staff and people around the individual to maximise their communication. 1.3 Features of the environment that may help or hinder communication are; • volume it is important to ensure the level of voice is correct for the individual and that background noise does not impair the hearing or raise stress levels. • time allowing enough time to communicate is important. If the individual feels rushed, they may become agitated or restricted and not therefore understand clearly.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
What nonverbal messages are being sent in this image? What type of nonverbal communication codes are being used to deliver the messages? What effect does each message have on the other people in the image? What nonverbal communication skills and strategies could be used to communicate effectively in this situation? What cultural barriers can be seen in this image?
Communication can also help or resolve conflict or differences. 2.1 Ways to establish the communication and language needs, wishes and preferences of an individual, finding out their home language or their preferred method of communication such as: sign language, makaton, braille, picture cards. If possible they may be able to communicate using finger spelling or using aids such as hearing aids. 2.2 The factors to consider when promoting effective communication, communication needs to be adapted depending on the environment and who your communicating with because you wouldn't necessarily talk to your friends the way you would with professional colleagues. 2.3 Communication methods and styles: nonverbal communication such as eye contact, touch, gestures, body language, behaviour.
Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 Explain how communication affects relationships in an adult care setting: Good communication will enable me to build strong relationship based on trust. It is essential that the individuals I support trust me as I will be working closely with them sometimes providing personal care which can be a very intimate task. Effective communication can help promote and create a positive working environment.
3.1 Barriers to communication are Hearing impairment, visual impairment, speech impairment, speaking a different language, physical barrier, emotional barrier. 3.2 Ways to reduce barriers to communicate are if some has a hearing impairment then you need to if they are using a hearing aid you need to make sure that it it working properly, ensure that you are sitting in good light and that you speak clearly and do not shout. As this makes it more difficult for the individual to understand and read what you are saying. 3.3 Ways to check that communication has been understood is to ask the individual. Make sure you listen effectively and the use of body language is also important.
Nonverbal includes the following; eye contact, touch and paralanguage. By using these nonverbal skills will help covey the interest and understanding of a message. When you are engage with eye contact will show that one is connected to the sender and the sender focused on the receiver will help direct the communication. By using touch can help a person connect emotionally to the communication. In my opinion, touch is important but should be used wisely.