2.1 Explain How Effective Communication Is Important In The Work Setting

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Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1. Understand why effective communication is important in the work setting 1.1 Identify different reasons people communicate People communicate to: • Share information • Socialise • Build relationships • Communicate feelings and needs. • To express themselves 1.2. Explain how communication affects relationships in the work setting Communication in the workplace helps to build trust. Communication can be used to prevent or resolve conflict and can help prevent misunderstanding. It can also be used to aid an understanding of an individuals’ needs. 2. Be able to meet the communication and language needs, wishes and…show more content…
• Note their non-verbal responses such as body language and facial expression, eye contact. • Touch and gesture • I would also look out for signs that the information has been understand and adjust my communication method accordingly. 3. Be able to overcome barriers to communication 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways. People’s, culture, differences in verbal communication, e.g. language, vocabulary, non-verbal e.g. facial expression, use of body language, eye contact, and gestures can all be used and/or interpreted to communicate in different ways. 3.2 Identify barriers to effective communication. Barriers to effective communication could be: • Use of jargon • Environment noise • Poor lighting • Emotional and behavioural attitudes • Anxiety and aggression • Sensory impairment • Health problems • Medical problems • Learning disabilities • Effects of alcohol and drugs 3.3 Demonstrate ways to overcome barriers to

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