Different people from other backgrounds may use verbal communication to express what they think, however they could also use non-verbal communication to put their point across. Parent/carer of a client may have other preferences for their relative to other parents/carers. This means the carer will have to respect these. Communication can be used in many ways by using different methods. clients from different backgrounds can communicate by doing what they like best.
Principles of communication in adult social care setting Unit 10 1.1 People communicate to express needs, feelings, share ideas and information, ask questions and to share experiences. 1.2 Helps to build trust between service users, colleagues and other adults in the setting. 2.1 Use of first language versus the use of an interpreter, use of the individuals preferred method of communication versus expecting the individual to use your own communication preference. Adapt communication to meet additional learning needs versus gathering information from carers, family and friends. 2.2 Type of communication i.e.
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1.2 Explain how communication affects relationships in the work setting We need to build relationships with the individual’s we are working with, their families and colleagues to enable us to work effectively. Relationships and communication skills are closely linked as good communication will help to build good relationships. Relationships are influenced by the way we communicate, this not only includes the language we use and how we listen but also our body language, gestures and facial expressions. Effective communication is a two-way process. The person communicating has to send a clear and concise message to the responding party.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Jo Edwards. 15/07/15 CU1530 – Promote communication in health social care or children’s and young people’s settings. 1.1 Identify the different reasons people communicate. People communicate to express their thoughts, opinions, needs, desires and emotions, to share and gain information, knowledge and feelings, to socialize and build relationships, to motivate and reassure others, to get help, give advice and to ask and answer questions. 1.2 Explain how communication affects relationships in the work setting.
Task one 1.1 Identify different reasons why people communicate - People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and to be understood, to share opinions, knowledge, ideas, information, feelings, emotions and to give encouragement to those that need it to help them feel valued. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. - effective communication is important because it ensures that all information is clear, non-judgmental, informative and accurate. This reduces the possibility of mistakes being made, and ensuring appropriate care service is delivered. Explain why it is important to observe individuals ‘reactions when communicating with them.
They can use body language such as nodding their head to agree. Understand how to meet the communication and language needs, wishes and preferences of an individual Not everyone you come into contact with will want to communicate in the same way. You will need to find out their preferred method of communication as they could speak a different language or just have a preferred method to use. This may be based on their beliefs and values,
A111 observing others is important as 1) It gives you an idea of what they may or may not be thinking and if they are interested in the subject matter 2) The person you are talking to may not be able to express themselves or communicate with you due to deafness or other physical problems A1V a) communication and language needs It is important to find out about other peoples needs as they may have difficulty understanding your language or they might be deaf. b) wishes and preferences. Everyone is an individual with different needs, by knowing their wishes and preferences you are then able to give them a more personalised care and a person centred approach to their care. Av a) Colleges Good communication allows the information about residents to be transferred without mistakes or information being lost in translation therefore allowing the care to be given correctly and appropriately b) Individuals using the services and carers Good communication allows the residents to get to know the cares therefore allowing care to be given and their care needs are met, also the residents feel
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
Health and Social Care professionals need good communication skills to be able to interact with service users and develop positive relationships with their clients. The two main types of communication are verbal and non-verbal. Verbal communication consists of using speech to broadcast messages across to people, such a telephone calls or face to face conversations. Non-verbal however is the opposite. To communicate non-verbally would consist of using technology such as e-mail or texts, or using sign language or picture messages for others who cannot use speech to be able to interact with each other.