Nvq Level 3

520 Words3 Pages
BTEC Unit 10: Principles of communication in adult social care settings 1.1 People communicate in different ways like expressing and sharing ideas. They also share feelings, needs, wishes and preferences as a way of communicating. Forming relationships and getting to know eachother. 1.2 Communication affects relationships in adult social care settingsbecause it encourages participation and equality, communication also promotes empathy and prevents misunderstanding. Communication can also help or resolve conflict or differences. 2.1 Ways to establish the communication and language needs, wishes and preferences of an individual, finding out their home language or their preferred method of communication such as: sign language, makaton, braille, picture cards. If possible they may be able to communicate using finger spelling or using aids such as hearing aids. 2.2 The factors to consider when promoting effective communication, communication needs to be adapted depending on the environment and who your communicating with because you wouldn't necessarily talk to your friends the way you would with professional colleagues. 2.3 Communication methods and styles: nonverbal communication such as eye contact, touch, gestures, body language, behaviour. Verbal communication such as vocabulary, linguistic tone, pitch and pace. Other ways of communicating signing, symbols, touch and some people communicate through music. 2.4 It's important to respond to an individuals reactions when communicating because it shows you care about the way they are feeling or what they are trying to communicate to you. You can see non verbal responses in body language, facial expressions, eye contact, gestures and touch. 3.1 Individuals from different backgrounds may use communication methods in different ways because of their gender, age, culture. They might also speak a different
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