NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Body language, tone of voice and eye contact can be are other ways the sender and receiver communicate between each other. Each one must pay close attention to the nonverbal cues that are given to aid in the interpretation of the message. By actively listening to the message, maintaining eye contact and responding appropriately, one can be an effective
Let’s take our example from above again. “What are you doing?” Still a simple communication, but even if the sender delivers the message in proper tone and body language; if the receiver does not listen to the tone or body language the message could be interpreted as negative. Also is the listener does not respond to the sender or responds in a negative tone or body language, the communication can easily be turned from a casual conversation to and argument. The sender and receiver of a communication have an important job to do; that is to be active participants in the communication by listening and responding to each
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
You do not wish to take over the discussion as everyone’s opinion is valid, and you can learn a lot from the views of others. 3) Describe methods of active listening Being a good listener is an important skill to have, as it is a major aspect of how we learn and progress. Ways that I can portray active listening are: • Not interrupting when someone is talking to me, that way the speaker knows they have your full attention. • Asking questions to further my knowledge of what is being said, it is then clear that I am interested. • Making notes of important points so I do not need to ask
Retrieved on November 2, 2013 from http://www.simplypsychology.org/science-psychology.html Postman, Neil (1992). Technopoly. The Surrender of Culture to Technology. Vintage Books, Random House, Inc. New York, 144-163. Psychology Fact sheets #71.
Web. 2 Dec. 2014. &lt;http://books.google.com/books?id=zvruBDAulWEC&pg=SA17-PA5&lpg=SA17-PA5&dq=methylphenidate synthesis&source=bl&ots=u5DKcJMhJa&sig=isdeD-XbRtPNwRuTGdo83VPfxas&hl=en&sa=X&ei=VGJuVLLfB8GZNrKUgbgI&sqi=2&ved=0CEsQ6AEwCA#v=onepage&q=methylphenidate synthesis&f=false&gt;. PAPER FORM PHARMACY "Methylphenidate: MedlinePlus Drug Information." <i>U.S National Library of Medicine</i>.
Creating and Implementing Effective Rules and Consequences . (n.d.). Retrieved from http://teachingasleadership.org/sites/default/files/Related-Readings/CMC_Ch2_2011.pdf E.Slavin, R. (2015). Educational Psychology: Theory and Practice (eleventh edition). Boston: Pearson Education, Inc. Learning styles - Wikipedia, the free encyclopedia.