Childcare Essay

331 Words2 Pages
Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1. Find out an individual’s communication and language needs, wishes and preferences 2. Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences 3. Show how and when to seek advice about communication. Additional Guidance Communication methods may include: • non-verbal communication, such as o eye contact o touch o physical gestures o body language o behaviour • verbal communication, such as o vocabulary o linguistic tone o pitch • technological aids. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 3 Be able to reduce barriers to communication Assessment Criteria The learner can: 1. Identify barriers to communication 2. Demonstrate how to reduce barriers to communication in different ways 3. Demonstrate ways to check that communication has been understood 4. Identify sources of information and support or services to enable more effective communication. Additional Guidance Services may include: • translation services • interpreting services • speech and language services • advocacy services. Unit 001 Introduction to Communication in Health, Social Care or Children’s and
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