Principles of Communication in Adult Social Care Settings

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Name: unit 01 Principles of communication in adult social care settings 1.1 Identify different reasons people communicate * One of the reasons people communicate is to pass information. It is a way of sharing ideas and experience. * People communicate in order to establish and maintain relationship with each other, to receive and give information, to share opinions, feelings, knowledge and emotions. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Effective communication is a two way process. Sending the right message that is also being correctly received and understood. Effective communication enables tasks to be successful. In other for anyone to develop with their chosen career or roles, there must be effective communication between you, managers, key workers and colleagues. Even in our families, without communication, there will be chaos. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them * To understand the individuals emotions * Ensure that they understand you and you understand them * By observing an individual reaction, you will know through his facial expression and gestures that what you have said has been understood. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences It is Important to find out an individual’s language needs, wishes and preferences in order for the individual to receive the information or care they need. If this is not put into consideration, you will not be able to teach them or reach them and that could mean causing them distress. 2.2 Describe a range of communication needs * Verbal * Gestures * Communication books * Eye contact * Sign Language * Facial expression * Touch * Pictures * letters 3.3.1
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