PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS 1. UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN ADULT SOCIAL CARE SETTINGS 1.1 IDENTIFY THE DIFFERENT REASONS PEOPLE COMMUNICATE. communication is about giving and receiving messages, there are lots of reasons we communicate, it could be to express of feelings or giving and requesting information, it could be to express a need or want, we also communicate to build relationships, to help or support, we also communicate to let people know are mood or are problems. What we have to consider is that communication is not just about verbal interpretation. 1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas.
Unit 201 – Principles of communication in adult social care settings Identify different reasons why people communicate. To form relationships with others – Give guidance, encouragement, support, build and gain trust and respect. To share information and knowledge – Share past and present experiences, follow or provide instructions. Express needs and opinions – If suffering any pain or discomfort, share feelings and emotions. Explain how effective communication affects all aspects of working in adult social care settings.
1. Understand why communication is important in adult social care settings 1.1. Identify different reasons why people communicate. A. The different reasons for communication is, talking verbally to a person so they listen to and understand what is being said.
They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point. 1.2 Explain how effective communication affects all aspects of own work Communication is essential to all parts of work and is an essential skill for workers who want to do well in their setting. This communication can be between adults or children. Good communication will make carer's more efficient and will enable them to develop their role when working with elderly people with mental illness.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
CT303/CU303 Principles of Communication in Adult Social Care Settings 1) Understand why communication is important in adult social care settings 1.1) Identify different reasons why people communicate. People communicate for many different reasons. Some of these include: expressing and sharing ideas and knowledge and expressing their feelings, needs, wishes and preferences. More reasons why people communicate are to obtain and receive information such as giving or receiving instructions and also to get to know each other 1.2) Explain how effective communication affects all aspects of working in adult social care settings Effective communication affects all aspects of working in adult social care settings and is important as it builds up team work and creates and easier environment to work in. It ensures that information is clear, concise, accurate and informative.
EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK. Effective communication skills are vital in care work because they enable care workers to : Understand the needs of others Form relationships with clients Show respect towards clients and other members of staff Meet the clients social, emotional and intellectual needs Knowing how to ask questions effectively Effective communication - keeping in
This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. Not doing so can mean that communication doesn’t work and this in turn means that working relationships break down and as well as misunderstandings and communication barriers are created. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals 2. Decribe the factors to consider when promoting effective communication : One of the first factors to consider when promoting effective communication is the individual’s needs and preferences such as the individual’s preferred spoken
Unit 10 Principles of communication in Adult social care settings 1. Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. Generally people communicate to exchange information, to identify each other, to gain and pass on knowledge, to socialise, give warnings, to educate, to express feelings, to build relationships, for pleasure, and to feel included and involved with other people / society. Communication is the first thing people do when they meet; therefore it is important that we identify effective ways to communicate with each other early in a relationship, whether it is a professional relationship or a social one.
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.