Answer: • Helps to build trust • Prevents misunderstandings • Supports development of effective relationships Learning outcomes Assessment criteria 1.3 Question: Why must you observe residents reactions when communicating to them. What points would you be observing –verbal and non verbal and the reasons that these may mean 1. Understand why communication is important in the work setting. Answer: • Verbal communication eg tone, pitch, silence • Non verbal communication eg body language, facial expressions, eye contact, gestures, touch. • To understand emotional state • Knowing if information has been understood • When and how to adjust communication method • Recognising barriers to communication Learning outcomes Assessment criteria 2.1 Question: How do you find out about the individuals language, needs and wishes?
UNIT 1 Introduction to Communication in Health, Social Care or Children and Young Peoples Settings. 1.Understand why communication is important in the work setting: 1.1.Identify different reasons why people communicate -People communicate to share ideas, to share and gain information, to express their feelings and build up relationships, to make friends, for growth of learning i.e. a child communicates to learn and make needs known. -People communicate to share experiences and to satisfy care needs and for carers to help the residents with personal care needs. 1.2 Explain how effective communication affects all aspects of own work -Communication is very good in the setting it helps to understand individuals feelings, share skills and some important information, which leads to understanding each other.
* To share/relay how they are feeling. * To establish relationships and socialize. * To ask Questions/gain feedback. * To talk about experiences/ share opinions * To give encouragement/praise. 1.2- Explain how effective communication affects all aspects of own work.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
1. Understand why communication is important in the work setting. 1.1. Identify different reasons why people communicate. • Learning new skills • Share feelings • Make new friends • Better understanding of backgrounds/beliefs • Meet individual needs • Trust • To get help • To bond • Give/receive information • So everyone knows what they are doing • Give feedback • Comfort • Gain employment • Get different ideas 1.2.
Effective communication can benefit your working role especially relationships between you and the children in your care or key children you or your colleagues and between you and parents. When communicating with children you need to be at their level and having eye contact is important. Its good to take time and allow time for the child to absorb what's said and maybe relay back to you what you have said, use open-ended questions to understand the point that being made, be open-minded and try to understand their point of view, use age-appropriate language maybe alongside pictorial communication or these can be used alone , be consistent and use positive body language, when talking ensure your showing respect for where you talk and the way you talk. When communicating with parents its so important that they feel you understand, listen, care about what they are saying and that they feel you value their child's development to ensure this you should have a range of effective communication methods like telephone,email,face to face and home communication books.
Unit 1 Identify the different reasons people communicate Communication is a tool with which influence can be exercised on others. Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals.
- To see if the service user was happy about what was said by seeing the service user’s reaction i.e. anger frustration as this may suggest safeguarding issues (abuse). AivExplain why it is important to find out about an individual’s; A) Communication and language needs; - To make sure you can meet the individual’s needs and provide the correct equipment or aid. Such as pen and paper, hearing aids or just communicating through signs. B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have.
Communication is very important when it comes to developing a positive relationship with service users and their families, as well as work colleagues and other professionals. People communicate to enable them to put forward their ideas to be conveyed clearly. Communication is a process where by two or more people swap ideas, feelings and fact in a way or ways that each party come into a common understanding of a message. * Explaining how communication affects relationships in the work setting Communication breakdown in the work setting can result to number of things that include; alienation, anxiety, as well as feeling isolated. It is important to be a team player especially when working in a team and to get along with members of staff no matter your differences.
Effective communication helps correctly exchanging information, develop understanding of the needs of an individual, Also forming a good working relationship and working partnership with benefits for everyone, especially individuals using the service. 2 Individuals using the service and their carers: Effective communication between individuals using the service and their carers is important to develop understanding of the needs of the individuals, to enable carers to provide the support the clients require and improve the quality of the service. Respect to each other can be developed thought communication. When individuals and workers communicate effectively and appropriately relationship are developed and trust is establish. Using the table below, identify three ways of finding out the communication and language needs of an individual.