Assignment 201 Health and Social Care Settings

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Assignment 201Task A AiDescribe four different methods of communication. - Verbal communication, sounds, words language and talking. - Non-verbal-sign language, body language/gesturing.- Visual-signs, symbols, photos, pictures, cards.- Written- with pen and paper, text, emails. AiiIdentify five different reasons why people communicate. - Show feelings and express emotions. - Socialize, friends, work colleagues service users, family. - Pass and receive information. - Share your experiences and ideas. - Implement any changes to service user i.e. Changes to care plan, health issues. AiiiGive two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them - To see if the service user understood what you have said i.e. Body language and facial expressions to clarify that they have understood. - To see if the service user was happy about what was said by seeing the service user’s reaction i.e. anger frustration as this may suggest safeguarding issues (abuse). AivExplain why it is important to find out about an individual’s; A) Communication and language needs; - To make sure you can meet the individual’s needs and provide the correct equipment or aid. Such as pen and paper, hearing aids or just communicating through signs. B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have. AvExplain how good communication can have a positive effect on the way a social care worker interacts with; A) Colleagues; - It can help with teamwork by understanding how others are working. It also means that everyone will know what is going on and can follow the same methods. B) Individuals using the service and carers; - The individuals
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