Unit 201 Hsc

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Unit 1 Identify the different reasons people communicate Communication is a tool with which influence can be exercised on others. Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals. Communication allows ideas to be conveyed clearly and succinctly. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. People communicate for numerous different reasons, to build relationships being one of them; this will enable you to work more effectively as a team with your colleagues but to also gain trust with a service user so they can talk to you if they have any problems/ concerns. Another reason is so you can share information, this is vital in my work setting because, for example, if a service user begins a new course of antibiotics then the member of staff dealing with this must pass the information on to all other staff to make sure they continue the course of medication. Finally communication is important to allow you to reassure others; if a service user with dementia is becoming distressed due to confusion of where they are for instance, then gentle reassurance is needed to help the situation and make them feel at ease. Explain how effective communication affects all aspects of the learner’s work Effective communication is a two-way process - sending the right message that is also being correctly received and understood by the other person/s. It is

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