Communication is a tool with which influence can be exercised on others.Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals. Communication allows ideas to be conveyed clearly.
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
Unit 2 The importance of communication and partnership working within the sectors covered by Society, Health and Development Level 2 What is this unit about? The purpose of this unit is for learners to develop their skills to work collaboratively in order to communicate information with different people in different situations when working in partnerships. Effective communication skills are fundamental to the work of children and young person’s workforce, health, adult social care and community justice sectors. The use of these skills and the ability to be able to share information within and across teams, all contribute to successful partnership working. This unit covers communication issues which learners may themselves have experienced, such as, urgently seeking information only to find that they are unable to understand what they have been given because it is full of jargon and technical terms, or struggling to explain what they need or want, finding it hard to choose words to make the person they are speaking to understand.
People communicate for many different reasons, such as: To give and receive information, To give and receive instructions, To express needs, To share ideas, Develop learning, Establish and maintain relationships with others, Negotiate, Discuss a situation, To make a point or outline a concern. To understand and be understood. 1.2 How effective communication affects all aspects of own work. Effective communication is important to meet the needs of the children. To ensure effective teamwork and continual care of the children we must communicate well by keeping each other informed and aware of current situations going on around us.
The patient needs to understand his new medical condition in order to gain understanding of the disease process, signs and symptoms, complications, medication regimen, follow-up appointment as well as the benefits of physical activity, diet and weight control. By explaining what causes a myocardial infarction, sign and symptoms, complications using educational video, traced of the heart to demonstrate how it functions will help the patient. Modifying dietary choices, weight control and physical activity will promote better health. This process should be repeated until patient and family voice understanding. Patient and family involvement in plan and care is very vital.
Understand Why effective communication is important in the work setting. Communication is the act of transferring information from one person to another. We communicate in a variety of different ways that may be verbal and non verbal. People communicate for a variety of reasons and it is essential to communicate effectively to build and maintain positive relationships. Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour.
Factsheet - Person Centered Planning Summary • Person Centered Planning is a way of assisting people to work out what they want; the support they require and helping them get it. • Person Centered Planning has the person at the center, is carried out in alliance with friends and family and is focused on getting real lives for people. • Person Centered planning plays a particularly important role in delivering objectives in the “Valuing People Now” document. What is Person Centered Planning? Person Centered planning is a way of enabling people to think about what they want now and in the future.
1;- Understand why effective communication is important in the work setting. 1.1 There are several different reasons for communicating, these are to share information and ideas with others, to express certain needs, to reassure others,to express feelings and/or concerns you may have, to build relationships with either an individual or a group of people, communication is used in means to socialise, to ask questions and to share experiences. 1.2 Communication in the work setting with colleagues, service users and their families will help you to build trust and form relationships. It also helps understanding of an individuals needs, communication is used to help prevent conflict or misunderstanding, relevent theories are;- Tuckmans stages of group interaction (Forming, Storming, Norming, Preforming). 2;- Be able to meet the communication and language needs, wishes and preferences of individuals.
• To convey emotions. People need be able to convey how they are feeling so that others can respond effectively. Sharing feelings in a positive way builds trust and good relationships. For example, if a young person is feeling down staff can give encouragement and reassurance to build them up. • To give and receive information.
Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children. 1.2 Explain how effective communication affects all aspects of own work. Communicating together involves a two-way sharing of information and helps to develop a common understanding, meaning it is easier for parents, carers and staff to support one another. Effective communication also helps families and staff to build a trusting partnership and develop honest and respectful relationships. When families and staff have a genuine interest in one another, people are able to be open about their thoughts and feelings.