Social Health Care (Shc) 3.1

1870 Words8 Pages
Identify the different reasons people communicate. There are many reasons why people communicate: • To build and maintain relationships. Relationships are based on two way communication. Staff try to engage young people and develop a relationship so that the young person can share what they are feeling and staff can influence what the young person thinks about. • To convey emotions. People need be able to convey how they are feeling so that others can respond effectively. Sharing feelings in a positive way builds trust and good relationships. For example, if a young person is feeling down staff can give encouragement and reassurance to build them up. • To give and receive information. Staff need to communicate effectively with each other, sharing vital information, so that the young people are looked after safely and receive coordinated care. Young people often make demands in order to get their needs met but what they demand isn’t necessarily the best solution. Their expectations and reasons for decisions being made need to be communicated well. • To clarify understanding. Questions often need to be asked so that people can understand each others position and negotiate an acceptable solution. • To increase knowledge. Staff and young people can share knowledge and experience for each others benefit. For example a young person might be able to tell staff about the affects of drugs and staff might be able to tell the young person how the law applies to drugs. Explain how communication affects relationships in the work setting. Good communication, bad communication, and lack of communication all have an effect on relationships and the ability to work effectively. A relationship starts with communication. From the introduction, through the main contact to the end phase. Each interaction either helps or hinders communication. It can be
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