Unit 1 Qcf

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UNIT 1 Introduction to Communication in Health, Social Care or Children and Young Peoples Settings. 1.Understand why communication is important in the work setting: 1.1.Identify different reasons why people communicate -People communicate to share ideas, to share and gain information, to express their feelings and build up relationships, to make friends, for growth of learning i.e. a child communicates to learn and make needs known. -People communicate to share experiences and to satisfy care needs and for carers to help the residents with personal care needs. 1.2 Explain how effective communication affects all aspects of own work -Communication is very good in the setting it helps to understand individuals feelings, share skills and some important information, which leads to understanding each other. -It prevents misunderstanding and finger pointing to each other in the setting and it raises awareness. It helps to build up self-esteem and confident in workers because u will build trust with your colleagues and people who uses the services. 1.3 Explain why it is important to observe and individual’s reaction when communicating with them -It is very important to observe because most of communication is non - verbal, so if you do not pay attention you will miss out on a large part of communication because you have to watch people’s facial and bodily reaction, any gestures they use, how they are, are they upset 2. Be able to meet the communication and language needs, wishes and preferences of individuals. 2.1-It is always good to find out individual’s communication as everyone is different in home language, beliefs and cultural variations. Also is the person deaf, do they sign, have they hardship talking ie had stroke. 2.3 Show how and when to seek advice about communication preferred language. - It is very difficult if you are working
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